Medical Office Procedures
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| What are the rules for proper protocol | show 🗑
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| How can a MOA deal worth an angry client | show 🗑
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| How can a MOA effectively deal with incoming calls (six P's) | show 🗑
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| How can MOA effectively deal with outgoing calls | show 🗑
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| show | -courier
-special delivery
-regular post (priority post, registered mail)
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| How can you keep appointment books confidential | show 🗑
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| show | -place monitor on an angle
-turn monitor off when not using
-keep all passwords confidential
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| How can you effectively communicate your message when making a sign for the office | show 🗑
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| Name the most common types of communication tools used in a health office | show 🗑
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| show | filing in the times you know the provider is unavailable
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| What information is necessary when booking a referral appointment | show 🗑
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| show | a computerized list of the provider's appointments for a day -referral purposes -keeping notes -helps doctor keep to schedule -gives idea of how many more clients need ot be seen
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| What information is necessary when booking surgery | show 🗑
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| What is an answering service | show 🗑
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| show | -some only give message to caller -others allow caller to leave message -call answer, client's needing emergency/urgent care are directed to the nearest ER
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| show | -name of caller -name of pt., if different than caller -telephone number -call management -message -signature of message taker
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| show | -speaking or writing so your client understands you
-organizing and presenting information that focuses on clients needs
-keeping them in mind when you write letters, memos, phone messages, or instructions
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| Describe fixed office hours/open scheduling | show 🗑
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| show | scheduling several clients for the same block of time
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| Describe modified wave scheduling | show 🗑
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| Describe affinity scheduling | show 🗑
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| Describe combination/blended scheduling | show 🗑
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| Describe double/double-column booking scheduling | show 🗑
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| show | allotting a specific, unique time slot for each client appointment
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| show | Alberta
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| BC | show 🗑
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| show | Manitoba
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| show | New Brunswick
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| show | Newfoundland and Labrador
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| NT | show 🗑
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| NS | show 🗑
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| NU | show 🗑
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| show | Ontario
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| show | Prince Edward Island
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| show | Quebec
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| show | Saskatchewan
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| YT | show 🗑
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| A/S | show 🗑
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| AHE | show 🗑
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| show | blood pressure
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| Can | show 🗑
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| show | consult
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| show | complete physical examination
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| F/S | show 🗑
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| show | follow up
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| show | injection
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| NS | show 🗑
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| show | pap smear
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| PN | show 🗑
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| show | postpartum check
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| show | referral
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| V/S | show 🗑
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| show | well baby
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Created by:
DawnLangridge
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