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Medical Office Procedures

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Question
Answer
What are the rules for proper protocol   show
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How can a MOA deal worth an angry client   show
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show -patient -polite -positive -precise -professional -prompt  
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show -be prepared -keep needed numbers handy -know how to leave a proper message -make reminder calls, if necessary -plan timing -stay on track  
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show -courier -special delivery -regular post (priority post, registered mail)  
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show -keep out of view of clients -put in secure place at end of day  
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show -place monitor on an angle -turn monitor off when not using -keep all passwords confidential  
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show -make sign large enough -large lettering -simple but attractive -brief and to the point -clear -friendly tone -use humour  
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Name the most common types of communication tools used in a health office   show
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What does pre-editing mean   show
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show -demographics -relevant history -relevant test results -tests pamily doctor has prdered -consultation request -diagnosis  
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show a computerized list of the provider's appointments for a day -referral purposes -keeping notes -helps doctor keep to schedule -gives idea of how many more clients need ot be seen  
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What information is necessary when booking surgery   show
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What is an answering service   show
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What is an answering machine   show
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show -name of caller -name of pt., if different than caller -telephone number -call management -message -signature of message taker  
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show -speaking or writing so your client understands you -organizing and presenting information that focuses on clients needs -keeping them in mind when you write letters, memos, phone messages, or instructions  
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show office opens at certain hours, and clients may come whenever they like  
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Describe wave scheduling   show
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show same as wave scheduling but with a narrower time slot  
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show scheduling similar appointments together  
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Describe combination/blended scheduling   show
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show schedule two client appointments at the same time  
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Describe stream scheduling   show
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show Alberta  
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show British Columbia  
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show Manitoba  
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show New Brunswick  
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NL   show
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show Northwest Territories  
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NS   show
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NU   show
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ON   show
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show Prince Edward Island  
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QC   show
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show Saskatchewan  
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YT   show
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show allergy shot  
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AHE   show
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BP   show
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Can   show
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Con   show
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CPx   show
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show flu shot  
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show follow up  
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show injection  
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show no show  
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show pap smear  
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show prenatal  
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PP   show
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show referral  
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V/S   show
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WB   show
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