Medical Office Procedures
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What are the rules for proper protocol | show 🗑
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How can a MOA deal worth an angry client | show 🗑
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show | -patient -polite -positive -precise -professional -prompt
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show | -be prepared -keep needed numbers handy -know how to leave a proper message -make reminder calls, if necessary -plan timing -stay on track
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show | -courier
-special delivery
-regular post (priority post, registered mail)
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show | -keep out of view of clients
-put in secure place at end of day
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show | -place monitor on an angle
-turn monitor off when not using
-keep all passwords confidential
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show | -make sign large enough -large lettering -simple but attractive -brief and to the point -clear -friendly tone -use humour
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Name the most common types of communication tools used in a health office | show 🗑
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What does pre-editing mean | show 🗑
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show | -demographics -relevant history -relevant test results -tests pamily doctor has prdered -consultation request -diagnosis
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show | a computerized list of the provider's appointments for a day -referral purposes -keeping notes -helps doctor keep to schedule -gives idea of how many more clients need ot be seen
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What information is necessary when booking surgery | show 🗑
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What is an answering service | show 🗑
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What is an answering machine | show 🗑
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show | -name of caller -name of pt., if different than caller -telephone number -call management -message -signature of message taker
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show | -speaking or writing so your client understands you
-organizing and presenting information that focuses on clients needs
-keeping them in mind when you write letters, memos, phone messages, or instructions
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show | office opens at certain hours, and clients may come whenever they like
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Describe wave scheduling | show 🗑
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show | same as wave scheduling but with a narrower time slot
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show | scheduling similar appointments together
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Describe combination/blended scheduling | show 🗑
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show | schedule two client appointments at the same time
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Describe stream scheduling | show 🗑
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show | Alberta
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show | British Columbia
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show | Manitoba
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show | New Brunswick
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NL | show 🗑
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show | Northwest Territories
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NS | show 🗑
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NU | show 🗑
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ON | show 🗑
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show | Prince Edward Island
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QC | show 🗑
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show | Saskatchewan
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YT | show 🗑
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show | allergy shot
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AHE | show 🗑
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BP | show 🗑
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Can | show 🗑
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Con | show 🗑
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CPx | show 🗑
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show | flu shot
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show | follow up
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show | injection
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show | no show
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show | pap smear
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show | prenatal
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PP | show 🗑
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show | referral
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V/S | show 🗑
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WB | show 🗑
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