Mid Term Final for Front Office
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| Open Hours | No appointments are made. First come, first serve. (ER, Urgent Care, Walk-In Clinics)
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| Wave Scheduling | Several people booked at beginning of the hour. Then seen on first come, first serve basis. Allows for the unpredictable (Walk-Ins, Emergencies, Urgent Care needs)
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| Clustering Scheduling | Grouping patients with similar problems/needs and booking them consecutively (All heart pts on Mon, all Diabetics on Tues). Allows for max use of equipment/staff $ control of schedule.
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| Streaming Scheduling | Minimizes gaps in time. Patiens booked one right after another. Length of appt based on their need.
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| Double Booking | 2 patients scheduled for the same appointment time.
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| Flexible Hours Scheduling | Daily schedules may vary (i.e. Some days open from 8-6pm, Some days open 9-5pm, Some days open 10-8pm. Not all days open the same hours)
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| Consumer Protection Act/Truth In Lending Act | If a bill is to be paid in 4 or more installments, the agreement must be made in writting and disclose interest or service charges
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| Indexing Names For Alphabetizing | Break into units. Unit 1 is LAST NAME. Unit 2 is FIRST NAME. Unit 3 is MIDDLE NAME. Unit 4 is SURNAME (Sr. Jr. III). TITLE (Dr. Prof.) is always the last unit
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| W-2 Tax Form | Employer must provide employee with 2 copies by the end of January. Shows all information needed for filing taxes
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| W-4 Tax Form | Employee fills out when first hired. Indicateds how many dependants and deductions employee has/wants
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| Chronological Order | Order by date. Most recent is on top.
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| Scheduling Return Appointments | Helps patient if multiple return appointments scheduled in consecutive months are scheduled for the same day of the same week of each month (Every 2nd Tuesday for next 3 mos)
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| Policy Procedure Documents | HIPPA requires that they must be kept for 6 years
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| Assignment Codes | Physician must assign the codes (Diagnoses & Procedure)
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| POMR Charting | Problem-Oriented Medical Records. Patients problems are recorded by number.
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| Assets | Properties owned by a business
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| Accounts Receivable | Money owed to a business
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| Accounts Payable | Money a business owes
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| Receipts | Money paid to a business
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| Disbursements | Money a business pays
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| Tickler File | Chronological file for reminders
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| NSF Checks | Non Sufficient Funds (There wasn't enough money in the account to cover the check)
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| Certified Checks | Payer's own check that is stamped & signed by their bank to verify funds
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| Cashier's Check | Sold to customer for cash or check. Written by bank on the bank's own account. Guaranteed.
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| Traveler's Check | Available in denominations of $20, $50, $100. Signed when you purchase them and signed again when used to make a purchase
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| Stale Check | A check that is not cashed within the valid amount of time before the check becomes expired, null and void
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| Payment Policy | Explain it when scheduling a new patient. Remind established patients to bring their co-pays
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| Memo Line of a check | For reference later if questions arise concerning payment (for the check writer to remember what the check was for)
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| Fee Profile | Average of a physician;s charges over a period of time
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| Message Taking | Message should include: Date & Time, Caller's Name, Caller's Phone Number, Person to whom the call is directed, Message or Reason for Call, Initials of the person take the message.
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| Informed Consent | 1. Type of procedure and how it will be performed 2. Expected outcome and potential risks 3. Other treatment options with their risks and outcomes 4. What will potentially happen if no treatment is given
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| Restrictive Endorsement | For Deposit Only. Kind of endorsement used in abulatory care facilities
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| Matrix | The grid on which we schedule appointments. Indicates time NOT available for patient scheduling.
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| Encounter Form | Also called a Charge Slip. Electronic or Paper generated. Lists diagnosis and procedure codes, charges and demographics. One patient's account for one day of service.
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| Confidentiality and HIPPA | When calling to remind a patient of an appointment, you can NOT state the reason for the appointment when leaving a message.
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| Adjustments | Changes in a posted account
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| Correction of Errors | In paper charts: Draw a single line through the error. Make the correction. Initial & Date.
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| Triage/Screening | Evaluating a situation or patient and placing an order of priority.
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| Scheduling Appointments | Asking the appropriate questions to decide how much time to allow (reason for appointment)
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| Appointment Book | Is a legal document
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| Out Guide | Is put in place of a patient's chart when it is removed from the file. Will state the patient's name, date and the person who removed the chart.
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| American w/ Disabilities Act | Concerned with discrimination against those with disabilities.
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| Bank Deposits | Should be made daily.
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| Progress Reports | Satisfactory or routine reports can be handled by an MA and should be charted and handed to the doctor. Unsatisfactory reports should be handled by the doctor. (they usually indicate a need for change of treatment)
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| Petty Cash | Usually contains $100
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| Biweekly Pay Periods | You get 26 pay checks per year
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| Budgets: Capitol and Operating | Operating: payroll, utilities, telephone, medical supplies. Capitol: High cost items
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| Who own the Info? Who Owns the Chart/Computer? | Physical chart is own by the physician (solo practice)or Clinic (group practice). The info in the chart is owned by the patient.
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