chapter13
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| altruism | an unselfish concern for the welfare of others
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| appearance | the overall outward look of an employee on the job, including dress and grooming
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| attitude | the emotional stance or disposition that a worker adopts toward his or her job duties, customers, employer, and coworkers
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| closed-ended question | a question that requires a yes or no answer
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| compliance | adherence to a required set of standards, regulations, laws, and practices
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| confidentiality | keeping privileged information about a customer from being disclosed without his or her consent
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| credentialing | the process for validating the qualifications of licensed professionals, such as Basic Life Support (BLS) and ACLS (Advanced Cardiac Life Support)
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| cultural sensitivity | an awareness, knowledge of, and respect for cultural beliefs that differ from your own
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| culture | the customs, beliefs, and attitudes that are learned and shared by members of a group
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| decorum | proper or polite behavior that is in good taste
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| discrimination | preferential treatment or mistreatment
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| ethical dilemma | a situation that calls for a judgment between two or more solutions, not all of which are necessarily wrong
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| ethics | the study of standards of conduct and moral judgment that outlines the rights and wrongs of human conduct or character
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| etiquette | unwritten rules of behavior
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| harassment | persistent hostile, unpleasant, and unwelcome mistreatment, whether sexual, verbal, or physical
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| Health Insurance Portability and Accountability Act (HIPAA) | a comprehensive federal law passed in 1996 to protect all patient-identifiable medical information
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| multitasking | the ability to work on several projects at the same time
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| nonverbal communication | communication without words-through facial expression, body language, posture, and tone of voice
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| notice of privacy practices | a written policy of the pharmacy to protect patient confidentiality, as required by HIPAA
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| open-ended question | a question that requires a descriptive answer, not merely yes or no
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| patient identifiers | any demographic information that can identify the patient, such as name, address, phone number, Social Security number, or medical identification number
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| Policy and Procedure (P&P) manual | a book that outlines pharmacy activities, defines the roles and responsibilities of pharmacy personnel and lists pharmacy practice guidelines to follow
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| protected health information (PHI) | medical information that is protected by HIPAA, such as medical diagnoses, medication profiles, and results of laboratory tests
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| social sanction | the measure of acceptable behavior of a professional or paraprofessional by those they serve
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| triage | the assessment and prioritization by the pharmacist of patients’ illnesses or symptoms
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Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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