| Question | Answer |
| How can you keep a baby safe during an office visit? | - Keep eyes on baby when weighing
- Never leave infant unattended
- Remind caregiver to keep eyes on baby at all times
- Keep dangerous objects out of babies reach |
| How can you keep young children safe during an office visit ? | - Watch for climbing hazards
- Keep cupboards locked
- Never allow them to be on an examination table unsupervised
- Keep dangerous objects out of reach |
| What are some risk factors that may affect the elderly ? | - Visual and hearing impairment
- Mobility impairment
- Altered cognition
- Fatigue
- Overconfidence |
| How can you meet the environmental needs of your clients in a health office setting? | - Lighting
- Noise level
- Clean, dry floors
-Clean spills immediately
- Clean scattered books, magazines, toys etc.
- Avoid loose scattered rugs
- Do not rearrange furniture too often |
| What are clients entitled to when it comes to quality assurance in healthcare? | - Prompt treatment
- Prompt reports
- Accurate prescriptions
- Reasonable waiting times
- Directions regarding emergencies
- Proper follow up |
| What is an incident report? | - Formal documentation of any lapse in acceptable procedure, protocol or policy that results in undesirable results. |
| What should an incident report include ? | - A summary
- A detailed account of events
- Date & time
- Who was present/ Anyone else involved
- Who was notified and when
- Any untoward consequences
- Any actions taken
- An evaluation
- Prevention recommendations |
| What are some frequently reviewed problems in hospitals ? | - Clients who are readmitted within a certain amount of days after discharge
- Deaths in the hospital
- Unscheduled returns to surgery
- Hospital infections
- Falls, medications errors and other irregularities |
| What are some trouble spots in the health office ? | - Prescription errors
- Mislabeled specimens
- Multiple needle sticks by staff
- Frequent long waits
- Inadequate/ delayed follow ups on abnormal test results
- Delay in return of calls
- Not answering phone is a reasonable time |
| What are the principles a quality assurance review should follow? | - Delegate a committee
- Keep is positive
- Actively involve all staff |
| What department is responsible for quality assurance in hospital/ health care facility ? | - Risk management/ Quality insurance |
| Who's responsible is quality assurance ? | - Employees and employers |
| What is quality assurance as it relates to healthcare? | - A systemic assessment to ensure that service are of the highest possible quality using existing resource.
- Includes establishing, promoting and maintaining a safe occupational environment |
| What should clients expect when it comes to quality assurance ? | Excellence in:
- Assessment
- Diagnosis
- Treatment
- Ongoing care |
| Describe workers compensation | - Form of social insurance
- Employers pay premiums
- Benefits are paid to injured workers
- Employees relinquish the right to sue
- Promote health and safety
- Consult and educate employers and employees
- Monitor compliance with OHS regulatio |
