| Question | Answer |
| What is needed for successful communication | Sender, message, Receiver, Feedback |
| What are two ways to communicate | Verbally & Nonverbally |
| What is oral communication | It's the tone & volume of your voice |
| This describes all the personnel policies & benefits..
- Employee personnel handbook
- Disaster manual
- Procedure manual
- quality assurance manual | Employee personnel handbook |
| Gives directions for actions to take for fire or other disasters..
- employee personnel handbook
- disaster manual
- procedure manual
- quality assurance manual | Disaster manual |
| This gives directions for all procedures performed for residents
- employee personnel handbook
- disaster manual
- procedure manual
- quality assurance manual | Procedure manual |
| This describes all quality control policies & procedures..
- employee personnel handbook
- disaster manual
- procedure manual
- quality assurance manual | quality assurance manual |
| This describes rules and regulations pertaining to care of residents...
- nursing policy manual
- dietary manual
- infection control manual | Nursing policy manual |
| This explains therapeutic diets
- nursing policy manual
- dietary manual
- infection control manual | Dietary manual |
| This identifies practices to prevent the spread of infection..
- nursing policy manual
- dietary manual
- infection control manual | Infection control manual |
| What is a CARE PLAN? | Lists the resident's medical diagnoses, Identifies the resident's problems, Gives directions for resolving the resident's problems, Lists the expected outcomes for resolving the problems, Is updated regularly |
| What is a MEDICAL CHART? | physician's medical orders, medical history, results of physical examinations, results of tests, progress notes, Assessments, nursing notes |
| What is Aphasia | no control of speech |
| It's best to do what when working with residents with aphasia | face the resident & make eye contact before speaking |
| What is the purpose of a memo | to inform staff of meetings or educational programs |
| Who gives the shift report | nurse who worked the previous shift |
| When the resident is unaware of the environment & the time that means they are what | disoriented |
