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Flavin CLERICAL 1080
1080 Final Facts Summer 11 FLAVIN
| Question | Answer |
|---|---|
| Getting authorization from the pt's ins company is called: | Preapproval OR Authorization |
| Language barriers, body language, written documentation, comprehension, and disabilities all impact: | Communication |
| The national organization for the medical assisting profession is: | AAMA |
| double booking | When 2 or more pt's are scheduled for the same day and time. |
| If a pt does ont call to reschedule an apt. it is considered a: | no show |
| Pt's with managed care plans are expected to _________ at the time of their OV. | pay a copayment |
| All entries documented in a pt's MR must indicate the: | documenter's initials and credentials |
| Time management in the medical office is vital to | Patient scheduling |
| established patient | Already been seen in the office. |
| cheif complaint | Main reason a pt is being seen. |
| Shaping an opinion based on preconceived beliefs is called: | stereotyping |
| MR are the property of the: | physician or facility |
| A progress note is: | Documentation by the MA and Dr. regarding the pt's VS, progress, and treatment. |
| The most important document used in the health care to defend against medical malpractice suits is the: | Medical Record (MR) |
| If a pt. has not been seen in 2 to 5 years by the Dr. they are classified as: | inactive |
| Legal way to make a corrections is: | draw a single line through the error, initial, date, and write the correct documentation. |
| 90 days | An applicant who fails the RMA exam is eligible to retake it _____ days after the initial attempt. |
| 1950's | Medical Assisting began in the early _______ |
| ____ CEUs are required for a MA to become recertified. | 60 |
| Purging is also known as: | The process of removing medical files from one location and storing them in another. |
| To maintain CMA status, MAs must complete recertification every ___ years. | 5 |
| Evaluation | Means to check for understanding. Ex. Pt understanding of instructions or compliance. |
| CEU means: | Continuing education Units |
| Clerical duties would include: | Phones, greeting pt's, and collecting copays. |
| Clinical duties would include: | Taking a pt hx, VS, injections, and venipuncture. |
| When communicating with other facilities _____ is the MOST IMPORTANT FACTOR. | Confidentiality |
| MA programs are accredited by which of the following association(s)? | CAAHEP or ABHES |
| ADA | Americans with Disabilities Act |
| A closed ended question example would be: | Yes or No |
| Conference calling feature permits | Two or more parties in different locations to participate in one call. |
| The ADA is open: | 24 hours, 7 days a week, and 365 days a year. |
| ___________ was the first woman to practive medicine in the US with a degree. | Elizabeth Blackwell |
| A min. of ____ hours should be allotted before Rx refills are called into pharmacy. | 24 |
| When using the SOAP format, information about the patient's chief complaint is charted under the: | subjective findings. |
| Upon entering the medical office, the first tasks the receptionists should perform is: | turning off the alarm system. |
| Medical records are the property of the: | physician or facility |
| Thumb drives are also known as: | flash drives |
| The ADA requires that all medical office facilities: | have accessible ramps and elevators |
| Medical assistants who are certified by both the AAMA and AMT can use which credential? | CMA and RMA |
| The medical files of patients who are scheduled for the next day should be pulled: | the night before |
| The waiting area in a medical office is also known as the ________ area | reception |
| Phone calls in the medical setting should be answered | between the second and third rings. |
| HIPAA compliance in the medical office setting refers to: | patient confidentiality laws |
| A resource used for locating alternate words with similar meanings is a: | thesaurus |
| The receptionist must maintain patient confidentiality by: | keeping patient signatures invisible to the next patients who sign in. |
| When closing the medical office, the last task the office staff should perform is: | locking the doors and activating the alarm system. |
| Questioning a patient to ensure comprehension of medical instructions is the communication technique known as: | feedback |
| A court-ordered withholding of wages from an employee's check is defined as | garnishment |
| Patients who fail to arrive for scheduled appointments should be called ________ after the patients' appointed time | 15 to 30 minutes |
| The process of prioritizing patients based on need is termed | triaging |
| The office address should be typewritten in the ________ of the envelope | upper-left corner |
| The ________ circles the patient's diagnoses on the encounter form | physician |
| Stereotyping is the process of: | shaping an opinion based on preconceived beliefs |
| The physician ______calls the insurance company to get an authorization number. | DOES NOT |
| encounter form, fee ticket, superbill | are the same~ They have the CPT, ICD, pt Demos and when to return. |
| Excitability | is not a desired characteristic of a front-desk receptionist. |
| Repeating the telephone number to the caller | is a good way to verify the correct info has been exchanged. |
| Patients can be released from medical care for nonpayment of their accounts by the Dr. _____ the patient. | sending a certified letter |
| The main reason a patient seeks medical care is defined as the: | chief complaint. |
| The style of type used in composing a written document is called the: | font |
| Which of the 99205 | is an example of a CPT code. |
| The greeting portion of any correspondence is called the: | salutation |
| Questioning a patient to ensure comprehension of medical instructions is the communication technique known as: | feedback |
| Mrs. Johnson phones the medical office and identifies herself as a patient. Her last appointment was over a year ago. Mrs. Johnson is a(n): | established patient |
| Flash drives usually connect to computers via a: | USB |
| An interoffice note is identified as a(n): | memo |
| All entries documented in a patient's medical record must indicate the: | documenter's initials and credentials. |
| The national organization for the medical assisting profession is: | AAMA |
| All healthcare facilities should maintain access to what reference materials when coding patients' diagnoses and procedures? | Current diagnostic and procedural coding books |
| It is illegal to contact a nonpaying patient: | at their place of employment. |
| Patient billing statements are generally mailed out: | monthly |
| Equipment that is designed to ensure proper body posture is termed: | ergonomics |
| A new patient calls to schedule an appointment. The medical assistant should ask the patient to bring: | Insurance cards, MR, and a list of all medications the patient is using (or the medications themselves). |
| The most important document used in health care to defend against medical malpractice suits is the: | medical record. |
| What type of information are patients hesitant to disclose? | Social security numbers |
| Medical records of patients who participate in medical research programs must be retained: | indefinitely |
| No-show appointments are: | patients who do not call to reschedule an appointment |
| The most important document utilized in the physician office is the: | patient registration form |
| Standard paper size is: | 8-1/2" x 11". |
| ________ patients should not be removed immediately from the reception area. | Wheelchair |
| USPS zip codes are a system of: | five-digit + 4 codes. |
| What are considered potentially life-threatening emergency phone calls? | Complaints of chest pain, heavy bleeding, shortness of breath, or poisoning |
| What telephone features are programmed to call patients with electronic appointment reminders? | Automated appointment reminders |
| PDR is a reference book for: | drugs |
| Inactive medical-record files are generally assigned to patients who have not been seen by the physician for a period of: | 2 to 5 years. |
| Pica, Arial, and Times New Roman are examples of types of: | fonts |
| Answering services | DO NOT record patient calls. |
| FDA stands for | Food and Drug Administration. |
| Patients receive appointment reminder calls ________ before their scheduled appointments. | the day before |
| Communication is impacted by: | language barriers, body language, written documentation, comprehension, and disabilities. |
| A patient who has been seen in the office within the past 3 years is defined as a(n): | established patient. |
| Which national resource organization has information on AIDS/HIV? | CDC |
| Patients with managed care plans are expected to ________ at the time of their office visits. | pay a copayment |
| Dear Mrs. Johnson: | is a example of a salutation |
| Before scheduling an appointment for a new patient, what information must the medical staff request that is vital to both patient and medical office payment? | Insurance information |
| The law that regulates how patient debts are collected is: | the Fair Debt Collection Act. |
| "RE" is used in the subject line to: | mean "regarding," indicate the subject matter, and describe the purpose of the letter. |
| Money a patient must pay for each physician office visit is termed a: | copayment |
| When patients are unable to pay their medical bills and physicians agree to treat them for a lesser charge or for no fee, this is termed: | hardship agreement. |
| To recertify as a CMA, the credentialed medical assistant must: | obtain 60 CEUs within a 5-year period or retake the certification exam |
| ___________ information is not included in a patient's medical record? | Patient fees |
| POMR stands for: | problem-oriented medical record. |
| Medical assistants who allow children to be unattended: | give unspoken consent and assume responsibility on behalf of the medical office. |
| Recording telephone calls without consent is: | illegal |
| When communicating by telephone, the most effective nonverbal form is: | tone of voice. |
| A patient's sexual lifestyle is part of a patient's ________ information. | social |
| Administrative medical assistants are NOT trained to perform ____________________. | taking patient vital signs, performing EKGs, and drawing blood. |
| Complaints of chest pain, heavy bleeding, shortness of breath, or poisoning are to be considered potentially _________threatening. | life-threatening |
| Which telephone feature automatically routes incoming calls to other telephone numbers? | Call forwarding |
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Iteach4Docs
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