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Chapter 7 Prostart

Vocab

QuestionAnswer
process of sending and receiving information for a response or action communication
ability to be believed credibility
act of identifying with another person empathy
communication that helps understand how something is done and how to improve feedback
2 way communication with immediate feedback interpersonal communication
ability to focus on whatnis being said so as to summarize true meaning of message listening
describes company's purpose and key objectives to teams and owners mission statement
numerous messages and information that convey operational procedures policies and annoucements to variety of audiences organizational communication
defines compnay's purpose and values to employees and customers vision statement
Created by: ssteinmetz1