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communications.
| Question | Answer |
|---|---|
| What is defined as the exchange of information by sending and receiving messages, which results in understanding between the sender and the receiver? | communication |
| What are the five elements of communication? | sender, message, channel of transmission, receiver, and response. |
| What is defined as a specialized or technical language of a trade, a profession, or a group of people? | jargon |
| What is the defined as a nonstandard vocabulary used and understood by a small group of people? | slang |
| What are words called that sound alike yet may have a different meaning to the receiver than was intended by the sender? | homonyms |
| What is defined as an intentional effort to hear a message and understand its meaning? | active listening |
| What is defined as weakness or paralysis of muscle of the lips, tongue, and throat due to brain damage from a stroke or accident? | dysarthria |
| What is a language disorder, due to brain damage, in which the client has difficulty saying what he/she is thinking and wants to say? | expressive aphasia |
| What is a language disorder, due to brain damage, in which the client cannot understand what is being said to him/her either through written or spoken word and gestures? | receptive aphasia |
| What is defined as a passive awareness of sound? | hearing |
| How should you answer the phone at work? | identify the department, identify yourself by first and last name, state your title. |
| Listening, speaking, writing, collaboration, problem solving, and decision-making are essential to what? | effective communication |
| As a new employee you may be assigned to learn from a wise and trusted counselor, teacher, tutor, coach or advisor. What is this person called? | mentor |
| Active listening focuses on what ability? | concentration |
| What is defined as an appraisal of the whole person to establish a baseline and determine the client's potential and his need for help? | assessment |
| What is the desired end results, or what one hopes to accomplish, either short or long term, called? | goals |
| What is defined as practice of noting and recording facts and events by the health care worker utilizing his or her senses? | observation |
| How should you sign your name on the medical record? | The first initial, last name and title |
| What is the correct way to write the international time for 12 midnight? | 2400 |
| What is the correct way to write the international time for 12:30 AM? | 0030 |
| What is the correct way to write the international time for 7:00 PM | 1900 |
| Legal documentation of observations, directions given for care, and recordings of actual care given to the patient are contained in the patient's: | medical record |
| What is the name of the part of a computer that is used to type information onto the display screen? | keyboard |
| What are the lists of information or files that can be opened, created, or edited on a computer disk referred to as? | menus |
| What are the pictures on the display screen that represent different functions referred to as? | icons |
| What is a card file with a summary of information found in the client's chart called? | kardex |
| Messages sent without the use of language or words at all? | nonverbal communication |
| Messages sent using spoken words is called? | verbal communication |
| A frown on a clients face is what type of communication? | nonverbal |
| When answering the phone at a place of business, you should answer the phone by which ring? | second |
| What information should you note when taking a telephone message? | name of caller, phone number, date, time, and message |
| When screening phone calls for your boss, what would be a good question to ask for after to know who is calling? | May I ask what this is regarding? |
| Changing the subject, frequent interruptions, or seeming to be too busy affects communication by: | creating barriers |
| What term denotes the pitch of the voice? | inflection |
| The ability to identify with and understand another person's feelings, situation and motives is called: | empathy |
| Having the ability to say or do the kindest or most fitting thing in a difficult situation is: | tact |
| What communication career tests for speech, language and voice disorders and provides a treatment program to restore or develop the patient's speech communication skills? | speech therapist |
| Receiving information necessary to give informed consent prior to the start of any procedure or treatment is guaranteed under what policy? | patient's rights |
| The sender of information must deliver a message in a clear and concise manner for good communication. Name two skills that are essential for this to take place: | pronunciation and grammar |
| Name 3 types of disabled individuals who might experience |
Created by:
alrmessick
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