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COMP 2
EXAM
| Question | Answer |
|---|---|
| Maintaining eye contact is a characteristic of which of these methods of data collection? | focusing on the patient |
| Putting an identifying mark or phrase on a document to ensure that it is placed in the correct file is called __________. | coding |
| What is the most common filing system used in a numeric filing system? | terminal digit |
| The steps in processing mail involve sorting, recording, annotating, and __________. | distributing |
| Where in a professional letter are special or urgent delivery notations, such as certified mail, typed? | two lines below the date |
| Before calling technical support, you should first __________. | check the computer manual for answers |
| What is a common disorder many medical assistants develop due to improper hand positioning at the computer keyboard? | carpal tunnel syndrome |
| "You seem to be making progress, don't you agree?" is an example of which method of collecting patient data? | asking leading questions |
| Which section of the health history form includes questions about and examination (by the practitioner) of all body functions? | review of systems |
| Which of the following would you place in the "A" section when using SOAP charting? | practitioner's diagnosis |
| Which of the following offers the patient little freedom to explain his answers and requires only yes-or-no answers? | asking closed-ended questions |
| Which of the following is appropriate for conducting a successful interview? | Assist the patient to a private room and close the door. |
| Which method for maintaining notes on a patient chart is arranged according to who provided the information? | conventional (source-oriented medical records |
| A patient with __________ requires extra consideration when scheduling and should not be scheduled for late morning. | diabetes |
| Yvonne had a cyst removed from her right hand three weeks ago but didn't show up to follow up. Which statement implies in this situation? | The provider is protected from legal action if a "no-show" was documented when Yvonne missed her follow-up appointment. |
| The way patient records are created, filed, and maintained is called a(n) __________. | records management system |
| What does a retention schedule detail? | when files should be moved to a storage area and how long they should be kept |
| When writing an effective letter, a general tip is to __________. | know the type of person being written to |
| Which of the following is good practice for managing e-mail? | Check your office e-mail regularly and empty any unwanted messages. |
| Which of the following is considered both an input device and an output device? | modem |
| In the communication circle, what is the response to the message by the receiver called? | feedback |
| Which of the following is an effective therapeutic communication? | mirroring |
| Which of the following is an example of positive communication? | asking a patient to repeat your instructions |
| Which of the following is an example of passive listening? | listening to a news program on the radio |
| Which of the following is charted as subjective data? | patient's chief complaint |
| Which of the following is an ineffective means of collecting data? | probing for more information |
| Which of the following information would you place in the "P" section when using SOAP charting? | patient education |
| Which of the following information would be documented under the plan of action? | medications prescribed and tests to be done |
| Which of the following commonly abused drugs are amphetamines/stimulants | Dexedrine, Benzedrine, and methamphetamine |
| Which of the following approaches allows you to determine the patient's knowledge of the situation and whether it is accurate? | asking hypothetical questions |
| Which method of patient data collection does the statement "So let me see if I understand; The pain only occurs at night." represent? | verbalizing the implied |
| Which method of data collection does the question "What do you think is going on with you?" represent? | encouraging the patient to evaluate his situation |
| Where on the health history form do you find the reason the patient came to visit the practitioner? | chief complaint |
| When you assume an open and relaxed body posture, you are demonstrating which data collection method? | focusing on the patient |
| Using SOAP charting, where would you document measurable information? | Objective data |
| The section of the health history form that contains information about when the problem started and what the patient has done to treat it is the __________. | history of present illness section |
| The question "Where would you like to begin?" represents which method of data collection? | encouraging the patient to take the lead |
| The question "Are you sure about that? It doesn't make sense to me." represents which method of collecting patient data? | challenging the patient |
| The need for __________ in the medical record makes it essential that medical terminology and precise descriptions are used when charting | clarity |
| The information in the patient's chart is __________. | a legal record of treatment rendered |
| Methods of collecting patient data include mirroring, which includes __________. | restating what the patient says almost exactly as the patient says it |
| Kenneth Little is complaining of burning when he voids. if he has any hesitancy, and when the symptoms started. Which interviewing skill does this demonstrate? | broad knowledge base |
| Asking the patient "Can you tell me more about your symptoms?" is which method of collecting patient data? | asking open-ended questions |
| A disadvantage of the open-hours scheduling system is that __________. | it increases the possibility of inefficient downtime for the provider |
| A disadvantage of the wave scheduling system is that __________. | patients become annoyed or angry when they realize that they have appointments at the same time as other patients |
| A medical assistant can help a practitioner make the most efficient use of his time by __________. | avoiding overbooking or underbooking |
| A medical assistant tells a patient that fasting prior to having blood drawn means __________. | refraining from eating and drinking anything, beginning the night before the blood is drawn |
| A new patient calls the provider's medical office and asks how long the appointment will take. The best response is __________. | "30 minutes or more" |
| patient calls for an appointment because she has had a sore throat for four days. How much time should you schedule for her appointment? | 15 minutes |
| A patient with diabetes whose blood sugar falls too low may experience __________ | confusion |
| A woman going to the practitioner for a routine prenatal examination can expect the appointment to last __________. | 15 minutes |
| Another name for a substitute practitioner who is hired to see patients while the regular practitioner is away is __________. | locum tenens |
| Carrie is to be scheduled for an elective outpatient surgical procedure. However, the surgeon is scheduled to leave for vacation on Monday at noon. What should you do? | Explain the situation to the surgeon and ask for his advice. |
| In some specialties, patients may be booked weeks or months ahead in __________scheduling. | advance |
| In which appointment scheduling system is the number of patients to be seen each hour calculated by dividing the hour by the length of the average visit? | wave scheduling |
| In-office minor surgery such as a mole removal typically lasts __________. | 30 minutes |
| Physical examinations or procedures such as physical therapy or ultrasound are scheduled only at certain times in __________. | cluster scheduling |
| Scheduling four patients to arrive at planned intervals during the first half hour, leaving the second half hour unscheduled, is an example of __________. | modified-wave scheduling |
| The appointment scheduling system in which two or more patients are scheduled for the same appointment time is __________. | double-booking |
| The appointment scheduling system that assumes a steady stream of patients all day long at regular, specified intervals is __________. | time-specific scheduling |
| The appropriate procedure to follow for a patient who misses an appointment is to __________. | document the no-show in the appointment book and in the patient's chart |
| The appropriate procedure to follow with a cancellation is to __________. | draw a single line through the patient's name and write "canceled" in the appointment book before entering the rescheduled time |
| The best time to schedule a patient who needs a regular appointment, such as a prenatal checkup, is __________. | on the same day and time each week |
| The practitioner has recommended that a patient have an annual physical to include a breast examination. What is the best way to help a patient remember to schedule next year's appointment? | Place the patient's name in a tickler file so when the time arrives, a form can be sent to remind the patient to call for an appointment |
| The typical amount of time for a complete physical examination is __________. | 30 to 60 minutes |
| The typical time allotted for a routine Pap smear and pelvic examination is __________. | 15 to 30 minutes |
| What is the best approach to handling patient cancellations? | Attempt to schedule another patient in the cancellation slot. |
| What is the best way to deal with patients who are routinely late for their appointments? | Schedule them for an appointment toward the end of the day. |
| When scheduling a patient for an outpatient surgical procedure, the medical assistant should __________ before choosing the facility or surgeon. | check with the patient's insurance company to verify coverage |
| When you are obtaining patient information for an appointment, you should include the __________. | purpose of the visit |
| Which of the following appointment scheduling systems is also called stream scheduling? | time-specified scheduling |
| Which of the following should you do when scheduling a patient for a fasting procedure? | Schedule the procedure as early in the day as possible. |
| Which patient information would the medical assistant provide when scheduling a patient's surgery? | diagnosis and insurance information |
| Files of patients who have died, moved away, or for some reason no longer consult the office are considered __________. | closed files |
| Files used to keep information such as older patient records or insurance information separate from the primary files are __________. | supplemental files |
| General filing guidelines include __________. | allowing extra space for retrieving and replacing files |
| How often should the office tickler file be checked? | daily |
| In which type of files are patient records stored in a circular fashion and accessed by rotating the files? | rotary circular files |
| The filing system that is used when patients' names must be kept confidential is __________. | numeric |
| The final step in the filing process is __________. | storing |
| The first step in the filing process is __________. | inspecting |
| The method of organizing the medical record that places the most recent documents in the patient's record on top of documents with earlier dates is known as which of the following? | reverse chronological |
| The most reliable way to determine whether a storage site is susceptible to flooding is to __________. | inquire whether the facility has flood insurance |
| The tapered rectangular or rounded extension at the top of a file folder is the __________. | tab |
| Two types of files that are good options when space is limited are __________. | rotary circular and compactable |
| What constitutes an active file, as opposed to an inactive file? | The criteria are established by each individual practice. |
| What should you use when you need to distinguish files within a filing system? | color-coding |
| When choosing a storage facility for files, consider a(n) __________. | commercial records center |
| When labeling medical records for an alphabetic filing system, which of the following sequences should you use? | last name, first name, middle name, title |
| Which of the following indicates that a file has been taken out of the filing system? | out guide |
| Which of the following is a filing system that is best used by only one person at a time? | filing cabinets |
| Which of the following is a guideline for arranging files in alphabetical order? | treat a title as the last filing unit |
| Which of the following is used to hold patient records that will be returned to the files at the end of the day? | file sorters |
| Which type of filing system allows several people to retrieve and return records at one time? | filing shelves |
| Proofreading involves checking a document for spelling and format errors, as well as checking the document for __________ | grammatical errors |
| Regular mail service includes first-class, Parcel Post, Priority, and __________ mail. | Express |
| The block letter style is also called the __________. | full-block letter style |
| The body of the letter should __________. | begin two lines below the subject line |
| The complimentary closing is __________. | placed two lines below the last line of the body |
| The content of a letter should __________. | stick to the subject |
| The envelope size most commonly used for correspondence is __________. | No. 10 |
| The medical office needs a new copy machine, and Brent has been asked to check into available models and recommend a suitable machine. How do you like your copy machine and service? Please let me know ASAP." What is wrong with this message? | it does not sound professional |
| The practice's name and address that are printed at the top of formal business stationery is called __________. | letterhead |
| The subject line is used to __________. | bring the subject of the letter to the reader's attention |
| There are three types of errors that can occur when you are preparing a document: formatting, data, and __________. | mechanical |
| Which of the following is a correct example of a part of the inside address of a business letter? | Ms. Paula Jordan |
| Which of the following is considered a mechanical error? | punctuation |
| Which of the following letter styles is most often used in medical office correspondence? | full-block letter style |
| Which type of mail delivery is used for sending an item that is valuable or irreplaceable because it provides security for the item? | registered mail |
| Before undertaking e-mail communication with a patient, which of the following must you do? | Have a written consent for e-mail communication on file. |
| Dr. Long has dictated a letter notifying a patient that she will no longer provide services for the patient and that Dr. Westell has agreed to take over the patient's healthcare. How should you mail this letter? | by registered mail, return receipt requested |
| Envelopes that have a transparent window are used for __________. | invoices and statements |
| How should you fold an invoice that will be placed in a window envelope? | use an accordion fold |
| In which type of letter style are all lines typed flush with the left margin? | full-block letter style |
| A collection of records created and stored on a computer is a(n) __________. | database |
| A computer disaster recovery plan should be in place in a medical office in the event of a(n) __________. | system failure or crash |
| A computer's hardware serves four main functions. Which of the following is one of those functions? | storing data |
| After checking the expiration dates on supplies, __________. | store the supplies with the latest expiration dates in the back |
| An effective inventory schedule for a medical office is __________. | every 1 to 2 weeks |
| Bennettis worried that he will not be able to type fast enough with just one hand to do his job efficiently. What should Bennett do? | Request permission to use speech recognition technology. |
| Computer hackers are prevented from accessing your computer by __________. | firewalls |
| Examples of clinical supplies are ____. | needles, syringes, and lubricating gel |
| Most supplies in the medical office can be classified as administrative, clinical, or __________. | general |
| The appropriate way to store chemicals, drugs, and solutions is to __________. | line storage cabinets with plastic-coated shelf paper |
| The proper way to store narcotics is __________. | out of sight in a locked cabinet |
| The purpose of output devices is to __________. | display or print information after it has been processed |
| The responsibility for organizing most office supplies often lies with the __________. | medical assistant |
| Vital supplies are items that __________. | are absolutely necessary for smooth running of the medical office |
| What is a computer that functions as a centralized storage location for shared information called? | server |
| What is the first thing that should be done when a shipment of supplies arrives at the medical office? | Check the shipment against the order form and packing slip. |
| When managing office supplies, being efficient involves producing the desired result with the least effort, __________, and waste. | expense |
| Which of the following are examples of administrative supplies? | stationery and insurance forms |
| Which of the following are general supplies? | liquid hypoallergenic soap and paper towels |
| Which of the following is considered a computer input device? | scanners |
| An example of active listening is __________. | interviewing a patient |
| Body language includes facial expressions, eye contact, posture, attention to personal space, and __________. | touch |
| During the communication process, posture can usually be described as either __________. | open or closed |
| How much personal space do people require in most social situations? | 4 to 12 ft. |
| How much personal space do people typically use in a personal conversation? | 1 to 4 ft. |
| In which of the following examples does the medical assistant demonstrate positive communication? | "This paperwork won't take long at all." |
| Interpersonal skills include which of the following? | warmth and friendliness |
| One way to improve your listening skills is to __________. | think before you respond |
| The "white-coat syndrome" usually leads to which patient reaction? | anxious |
| What element is missing from the communication circle in the figure? | receiver |
| What is a common reaction of patients who have acquired immunodeficiency syndrome (AIDS)? | guilt |
| What should the healthcare professional do when faced with patients from cultures with different behaviors, traditions, and values than his or her own? | strive to understand and be tolerant of them |
| When the physician asks if she is sure, Cherise says, "Yeah, yeah, it's okay," but she is frowning. This is an example of __________. | body language that indicates one's true feelings |
| Which of the following behaviors helps prevent conflict and improve communication among coworkers? | avoid participating in gossip |
| Which of the following is an example of negative communication? | forgetting to say thank you |
| Who created the lifespan development model? | Erickson |
| A life stage in which a child is expected to develop the capacity for moral judgment is between _____ years of age. | 3-6 |
| According to Maslow's hierarchy of human needs, the ___________ needs are met by attention and recognition from others. | esteem |
| Anything that changes a message in any way or interferes with communication is considered to be __________. | noise |
| Being firm and standing by one's principles is also known as being __________. | assertive |
| In Maslow's hierarchy, the most basic needs are the ______________ needs. | physiological |
Created by:
evelynlarios1
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