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COMM PLAN 2.1

QuestionAnswer
A written statement that outlines communication goals, provides some situational analysis and proposes approaches and activities to achieve identified goals Communication Plan
A policy-driven approach to providing stakeholders with information Communication plan
Formally defines who should be given specific information, when that information should be delivered, what communication channels will be used to deliver the information Communication Plan
The creation and adoption of this plan represents a significant step for any organization Strategic Communication Plan
Health and success of a communication plan Public education, Grassroots, Organizing, Research, Public Advocacy, Direct Service, Fundraising
What are the essentials of COMM plan? GENERAL SECTIONS Context, Environmental Scan, Stakeholders, Objectives, strategy, audiences, announcement, messages, tactics, issues, budget, evaluation
What’s happened before, what’s the history? Context
What are the key factors that will affect your success? What is the media saying? Environmental Scan
Who are your stakeholders and what are their expected reactions? How will you manage them? Stakeholders
What do you want to achieve? Objectives
Where are you going and why? Strategy
What are the key audiences Audiences
Are you making an announcement Announcement
What are you saying about the announcement Messages
How will implement your strategy, before, during, and after the main announcement (assuming you have one) Tactics
What problems may you have to overcome? Issues
What it will cost Budget
How will you know if you’ve been successful Evaluation
The essentials of COMM PLAN Audience, Message, Channel
Who you are speaking to Audience
Analyze the key groups or people you want to reach and what their needs are Audience
Knowing and understanding the audience Communication Skills, Attitude, Knowledge, Social System, Culture
Encoding skills and decoding skills should be complemented by thinking skills like the ability to reason and draw inferences Communication Skills
Enduring disposition towards any characteristic of person, place, or thing based upon beliefs and emotional feelings Attitude
This infers to bits of information which have been organized to form a meaningful whole Knowledge
Refers the group you belong includes place, position, rank that affect communication behavior Social System
Everything is socially learned and shared by the member of the society Culture
Thought as short, simple, statements repeated in all communications Message
Examples of Message in all communication Web pages, brochures, speeches, news releases
Consist of ideas within the message Content
Refers to signs used to form the message, this can be verbal and non-verbal Code
Effective messages are? Clear and simple, brief, believable, compelling, delivered by the right messenger
Communicating in plain language Clear and Simple
Commonly used as benchmark for testing clarity of language in messages Grade 7 reading level
The general rule is less is more Brief
A message is generally not a paragraph; it may not even be a whole sentence. The shorter a message is, the easier it is for both the speaker and audience to remember Brief
Messages are not effective if they are not believable believable
usually make use of symbols that speak to the core values of the target audience Compelling
This is an aspect of messages we often struggle with Compelling
We are used to avoiding emotional language or concepts and of qualifying everything we say with words like May and Sometimes
A good message is emphatic Compelling
A good message also evokes an emotional response Compelling
Core values fairness, collective responsibility, accountability, safeguarding our children’s future
messengers are as important as messages Delivered by the right messenger
Key challenge for many non-profit organization Delivered by the right messenger
Person with greatest prestige or seniority is routinely assigned the role of? Spokesperson
What does your intended audience read, listen, watch, or engage in? Reach them by placing you message where they see it Channel
This can be viewed as five senses—ways by which the message reaches the receiver’s central nervous system Channel
They can also be considered as the disseminating vehicles like newspapers and radios Channel
COMMUNICATION CHANNELS Traditional, Digital/New Media, Interactive
Traditional Channel examples Print, Radio, TV, Film/Movie, Documentaries, Spoken Word
Digital New Media channel Website, Automated text, Social Media, Email Alerts
Interactive Channel examples Theater, Play, Exhibit, Public Art, Public Demonstration, Community Events, Conferences
What are the dimensions of channel? Credibility, Feedback, Involvement participation, Permanence and Multiplicative power, complementary
Assess what’s successful and what could improve Evaluate
It is your guide in communicating your message to your audience Communication Plan
Created by: LuckyEmjay
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