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The process of exchanging information via verbal or nonverbal methods is: communication
Providing quality attention and assistance to a consumer of a product or a service is: customer service
information given in response to an action to reinforce or improve the behaviors: feedback
the use of spoken words to convey information: verbal communication
What communication style prefers to work with real numbers, facts, and data, placing little emphasis on feelings and emotions? analytical communicator
What typer of communication prefers to look at the big picture? Intuitive communicator
What type of communication prefers an organized approach to work with timelines and detailed plans? functional communicator
Which type of communicator uses emotional language and connections, cares about what people think and feel? Personal communicator
Questions that have a limited number of possible responses are: closed ended questions
questions that tend to lead the respondent into the desired answer is a: leading question
rewarding of a desirable behavior is: positive reinforcement
using of technology to exchange information is known as: telecommunication
sharing information within a business or organization is known as: internal communication
sharing information between a business or organization and an outside entity is called: external communication
A form of communication using expressions and posture is known as: body language
The key to successful communication is: respect and honesty
How do you respond to an irate patient? calmly and politely
Having Good interpersonal skills is known as: professionalism
Coming to work clean, well groomed, and appropriately dressed gives off: good public relations vibes
The process of good communication involves 4 key components which are: sender, message, receiver, and feedback
Communication can be: verbal or nonverbal
Good body posture, eye contact, and respect of personal space are all part of: positive non-verbal communication
Drooping posture, little or no eye contact, jewelry, and messy appearance are all part of: Negative non-verbal communication
Introducing yourself and being cheerful gives: a professional appearance calming the patients
Created by: CWillems
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