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communication
| Question | Answer |
|---|---|
| The process of exchanging information via verbal or nonverbal methods is: | communication |
| Providing quality attention and assistance to a consumer of a product or a service is: | customer service |
| information given in response to an action to reinforce or improve the behaviors: | feedback |
| the use of spoken words to convey information: | verbal communication |
| What communication style prefers to work with real numbers, facts, and data, placing little emphasis on feelings and emotions? | analytical communicator |
| What typer of communication prefers to look at the big picture? | Intuitive communicator |
| What type of communication prefers an organized approach to work with timelines and detailed plans? | functional communicator |
| Which type of communicator uses emotional language and connections, cares about what people think and feel? | Personal communicator |
| Questions that have a limited number of possible responses are: | closed ended questions |
| questions that tend to lead the respondent into the desired answer is a: | leading question |
| rewarding of a desirable behavior is: | positive reinforcement |
| using of technology to exchange information is known as: | telecommunication |
| sharing information within a business or organization is known as: | internal communication |
| sharing information between a business or organization and an outside entity is called: | external communication |
| A form of communication using expressions and posture is known as: | body language |
| The key to successful communication is: | respect and honesty |
| How do you respond to an irate patient? | calmly and politely |
| Having Good interpersonal skills is known as: | professionalism |
| Coming to work clean, well groomed, and appropriately dressed gives off: | good public relations vibes |
| The process of good communication involves 4 key components which are: | sender, message, receiver, and feedback |
| Communication can be: | verbal or nonverbal |
| Good body posture, eye contact, and respect of personal space are all part of: | positive non-verbal communication |
| Drooping posture, little or no eye contact, jewelry, and messy appearance are all part of: | Negative non-verbal communication |
| Introducing yourself and being cheerful gives: | a professional appearance calming the patients |
Created by:
CWillems
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