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MOP211 Final Exam


Accounts payable The total amount owned by the practice to suppliers and other service providers for regular business expenses.
Accounts receivable The outstanding accounts or amounts still due from the patient or customer to the doctor.
Aging report Information on accounts are more than 30 days past due.
Petty cash Funds containing small amounts of cash used for minor expenses.
Credit balance Indicates that the amount paid is greater than was due or that the account is being paid in advance of service provided.
Copayment A specific amount the insured must pay toward the charge for professional service rendered at the time of service.
Salary A fixed amount paid on a regular basis for a prescribed period of time.
Net pay The actual amount of the paycheck after deductions.
I-9 Employment eligibility verification
W-4 Employee withholding allowance certificate
Gross pay Pay before deductions
Deposit Money put into an account; withdrawal-money removed form an account
Savings account A bank account from which the depositor can earn interest
Currency The name of cash
Cashier's check The purchasers pays the bank the full amount of the check and the bank writes a check on its own account payable to the party specified
Certified check The bank stamps the customer's own check and then holds the amount in reserve in the customer's account until the check is cashed
Money order Often used by individuals who do not have a checking account, they can be purchased for a fee from a credit union or post office.
Stale check A check presented long after it was written to be honor by the bank
Payee To whom a check is written to
ABA number Also referred to as the check routing symbol
Endorsement Signature on the back of a check
Active listening Participating in conversation with another person by repeating words and phrases or by giving approving or disapproving nods
Perception Awareness of one's own feelings and the feelings of others
Interoffice communication Informal memo-style that is specific to one concern
Informational notes Used for thank-you, congratulations or similar expressions; when desired
Personal letter Correspondence for travel agencies, mail-order catalogs, uniform or clothing suppliers and specialty shops
Professional letter Used to write to associates, licensing boards, and other physicians regarding issues. concerns affecting personal medical activities
Form letter and templates Referral, consultations, annual examination reminders, collection letters, school and work releases, suppliers of equipment and materials, and other correspondence necessary to the office operation.
Information sheets Also known as patient education, provide specific written instructions regarding the examinations and diagnostic tests performed in the office
Email The almost instant exchange of information
Priority mail Used to send documents, gifts, and merchandise
Priority mail express Money-back guaranteed service includes tracking and insurance up to $100. Sunday, holiday and early in the day delivery is available to many destinations for an additional fee
First class mail Speed to mail is 1-3 days, cost is based on weight and shape
Standard post Cost is based on weight, shape, and distance; speed of delivery is 2-8 days
Media mail Can mail 70 lbs. or less, speed is 2-8 days ; cost solely based on weight
Certified mail Provides proof of mailing at time of mailing at time, date, and time of delivery or attempted delivery. Return receipt can be added to confirmed delivery.
Insured mail Provides coverage against loss or damage up to $5,000.
Registered mail Provides maximum security. Insurance can be added up to $25,000. Fee based on value of item.
Straight numeric filling System in which files are arrange consecutively in ascending order, from the lowest number to the highest.
Duplex numeric filing Uses two or more sets of code numbers for records, with the sets separated by dashes, commas, periods or spaces.
Chronological filing Type of numeric arrangement, uses numeric dates as the indexing units; typically the order of units is year month and day
Terminal digit filing Considered to be the most efficient; the last digit is the primary unit used for filing proceeded by the middle and then the first digits in the number
Subject filing Used to file tax records, insurance policies, and cancel checks
Middle digit filing First units are filed by the middle digits followed by the extreme left side and the digits on the extreme right side
Decimal numeric filing Based on 10 general categories that are each further divided into 10 parts, which are then subdivided into 10 subunits
Created by: Lupitazapien
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