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week 1 term
| Term | Definition |
|---|---|
| sender | encodes or creates the message |
| feedback | takes place after the receiver had decoded or interrupted the message |
| message | content being communicated and channels in which is communicated |
| receiver | decodes the meaning of the message |
| verbal com | takes place when the message is spoken |
| non verbal com | body language known as kinetics |
| complete | all necessary information must be given |
| clear | message must be heard clear |
| concise | brief and to the point |
| courteous | asking to place them on hold. thanking them for holding |
| cohesive | summarize and allow time for understanding |
| facial expressions | most important nonverbal com |
| territoriality | distance at which we feel comfortable with others |
| posture | manner in which we carry ourselves |
| position | arrangements you are put in.. put yourself in for com with someone else |
| gesture | using a body part to enhance or emphasize words |
| defense mech | way of seeking relief from uncomfortable or painful reality |
| regression | withdrawal, feeling of powerlessness |
| denial | refusal to accept information |
| repression | temporary amnesia |
| projection | blaming someone for your own impulses and thoughts your guilty of |
| sublimation | socially unacceptable behavior |
| displacement | transfer of unacceptable emotions |
| compensation | over emphasizing |
| rationalization | making unacceptable events acceptable by rational reason |
Created by:
maeganh
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