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VNPT51 CH.4 TERMS
VNPT51 Chapter 4 COMMUNICATION-mb
Term | Definition |
---|---|
active listening | Requires full attention to what the patient is saying; the nurse hears the message, interprets its meaning, and gives the patient feedback indicating an understanding of the message |
aggressive communication | Occurs when an individual interacts with another in an overpowering and forceful manner to meet one's own personal needs at the expense of the other; destructive and non therapeutic while neither party benefits |
altered cognition | Physiologic factor that frequently hinders effective communication; CVA, sedative effects of medication, dementia, and developmental delays are examples |
assertive communication | Interaction that takes into account the feeling and needs of the patient, yet honors the nurse's rights as an individual; makes interactions more even sided and has positive benefits for all involved |
assertiveness | One's ability to confidently and comfortably express thoughts and feelings while still respecting the legitimate rights of the patient |
clarifying | Takes restating and paraphrasing a step further and is useful when the patient's message is incomplete or confusing or does not go deeply enough into the area being explored; prevents misinterpretation |
closed posture | more formal, distant stance, generally with the arms, and possibly the legs, tightly crossed. |
closed question | Focused and seeks a particular answer; a specific question with a specific answer that generally require one or two words in response; typically used for obtaining information |
communication | A reciprocal process in which messages are sent and received between people |
connotative meaning | Meaning of the word is subjective and reflects the individual's perceptions or interpretation |
denotative meaning | Refers to the commonly accepted definition of a particular word |
expressive aphasia | Aphasia is which patients are unable to send the desired message |
focusing | Technique used when more specific information is needed to accurately understand the patient's message |
gestures | Movements people use to emphasize the idea they are attempting to communicate |
jargon | Commonplace "language" or terminology unique to people in a particular work setting |
minimal encouragement | A subtle therapeutic technique conveys acceptance; communicates to the patient that he nurse is interested and wants to hear more; usually involves nonverbal cues such as eye contact and nodding, and verbal comments such as "Yes, go on" |
nontherapeutic communication | blocks the development of a trusting and therapeutic relationship |
nonverbal communication | Messages transmitted without the use of word; cues include tone and rate of voice, volume of speech, eye contact, physical appearance, and touch |
one-way communication | Form of communication that has very little place in the nurse-patient relationship; the sender is in control and expects and gets very little response from the receiver (example: lecture to a large audience) |
open-ended question | Does not require a specific response and allows the patient to elaborate freely on a subject when replying; useful in assessing the patient's feeling; displays interest, not just obtaining information |
open posture | when taking a relaxed stance with uncrossed arms and legs while facing the other individual. |
paraphrasing | Restatement of the patient's message in the nurse's own words in attempt to verify that the nurse has correctly interpreted the patient's message |
passive listening | Listening to the speaker is indicated either nonverbally through eye contact and nodding, or verbally through encouraging phrases such as "uh-huh" and "I see"; lets the patient know the nurse has interested |
posture | The way an individual sits, stands, and moves |
receive, receiver | The person or people to whom the message is conveyed |
receptive aphasia | Aphasia in which the patient has inability to recognize or interpret the verbal message being received |
reflecting | Like restating but involves inner feelings and thoughts more than facts; used to assist patients to explore their own feelings, often about a choice that lies before them, rather tan seeking answers or advice |
restating | Technique when the nurse repeats to the patient what is believed to be the main point that the patient is teeing to convey; should not overuse to prevent "parroting" |
send, sender | The one who conveys the message |
therapeutic communication | Ideal communication that consists of an exchange of information that facilitates the formation of a positive nurse-patient relationship and actively involves the patient in all areas of care |
two-way communication | Form of communication that requires that both the sender and the receiver participate in the interaction; purpose is to meet the needs of both the nurse and the patient |
unassertive communication | Interaction that is like aggressive communication but is more out in the open; no one really benefits |
verbal communication | Involves the use of spoken or written words or symbols |