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active listening Requires full attention to what the patient is saying; the nurse hears the message, interprets its meaning, and gives the patient feedback indicating an understanding of the message
aggressive communication Occurs when an individual interacts with another in an overpowering and forceful manner to meet one's own personal needs at the expense of the other; destructive and non therapeutic while neither party benefits
altered cognition Physiologic factor that frequently hinders effective communication; CVA, sedative effects of medication, dementia, and developmental delays are examples
assertive communication Interaction that takes into account the feeling and needs of the patient, yet honors the nurse's rights as an individual; makes interactions more even sided and has positive benefits for all involved
assertiveness One's ability to confidently and comfortably express thoughts and feelings while still respecting the legitimate rights of the patient
clarifying Takes restating and paraphrasing a step further and is useful when the patient's message is incomplete or confusing or does not go deeply enough into the area being explored; prevents misinterpretation
closed posture more formal, distant stance, generally with the arms, and possibly the legs, tightly crossed.
closed question Focused and seeks a particular answer; a specific question with a specific answer that generally require one or two words in response; typically used for obtaining information
communication A reciprocal process in which messages are sent and received between people
connotative meaning Meaning of the word is subjective and reflects the individual's perceptions or interpretation
denotative meaning Refers to the commonly accepted definition of a particular word
expressive aphasia Aphasia is which patients are unable to send the desired message
focusing Technique used when more specific information is needed to accurately understand the patient's message
gestures Movements people use to emphasize the idea they are attempting to communicate
jargon Commonplace "language" or terminology unique to people in a particular work setting
minimal encouragement A subtle therapeutic technique conveys acceptance; communicates to the patient that he nurse is interested and wants to hear more; usually involves nonverbal cues such as eye contact and nodding, and verbal comments such as "Yes, go on"
nontherapeutic communication blocks the development of a trusting and therapeutic relationship
nonverbal communication Messages transmitted without the use of word; cues include tone and rate of voice, volume of speech, eye contact, physical appearance, and touch
one-way communication Form of communication that has very little place in the nurse-patient relationship; the sender is in control and expects and gets very little response from the receiver (example: lecture to a large audience)
open-ended question Does not require a specific response and allows the patient to elaborate freely on a subject when replying; useful in assessing the patient's feeling; displays interest, not just obtaining information
open posture when taking a relaxed stance with uncrossed arms and legs while facing the other individual.
paraphrasing Restatement of the patient's message in the nurse's own words in attempt to verify that the nurse has correctly interpreted the patient's message
passive listening Listening to the speaker is indicated either nonverbally through eye contact and nodding, or verbally through encouraging phrases such as "uh-huh" and "I see"; lets the patient know the nurse has interested
posture The way an individual sits, stands, and moves
receive, receiver The person or people to whom the message is conveyed
receptive aphasia Aphasia in which the patient has inability to recognize or interpret the verbal message being received
reflecting Like restating but involves inner feelings and thoughts more than facts; used to assist patients to explore their own feelings, often about a choice that lies before them, rather tan seeking answers or advice
restating Technique when the nurse repeats to the patient what is believed to be the main point that the patient is teeing to convey; should not overuse to prevent "parroting"
send, sender The one who conveys the message
therapeutic communication Ideal communication that consists of an exchange of information that facilitates the formation of a positive nurse-patient relationship and actively involves the patient in all areas of care
two-way communication Form of communication that requires that both the sender and the receiver participate in the interaction; purpose is to meet the needs of both the nurse and the patient
unassertive communication Interaction that is like aggressive communication but is more out in the open; no one really benefits
verbal communication Involves the use of spoken or written words or symbols
Created by: barragan_93230
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