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Standards/Situations
Applying Standards of Practice to Situations
Category of Standard | Situation |
---|---|
ACCURACY | e.g., an interpreter repeats all that is said, even if it seems redundant, irrelevant, or rude. |
ACCURACY | e.g., unless there is no equivalent in the patient's language, an interpreter does not substitute simpler explanations for medical terms a provider uses, but may ask the speaker to re-word them. |
ACCURACY | e.g., an interpreter may explain the interpreting process to a provider by saying "everything you say will be repeated to the patient." |
ACCURACY | e.g., an interpreter may ask a speaker to pause or slow down. |
ACCURACY | e.g., an interpreter who has omitted an important word corrects the mistake as soon as possible. |
ACCURACY | e.g., when asking for clarification, an interpreter says to all parties, "I, the interpreter, did not understand, so I am going to ask for an explanation." |
CONFIDENTIALITY | e.g., an interpreter does not discuss a patient’s case with family or community members without the patient’s consent. |
CONFIDENTIALITY | e.g., an interpreter does not leave notes on an interpreting session in public view. |
IMPARTIALITY | e.g., an interpreter does not reveal personal feelings through words, tone of voice, or body language. |
IMPARTIALITY | e.g., an interpreter avoids interpreting for a family member or close friend. |
RESPECT | e.g., in greetings, an interpreter uses appropriate titles for both patient and provider. |
RESPECT | e.g., an interpreter may tell the patient and provider to address each other, rather than the interpreter. |
RESPECT | e.g., an interpreter directs a patient who asks him or her for a ride home to appropriate resources within the institution. |
CULTURAL AWARENESS | e.g., an interpreter learns about the traditional remedies some patients may use |
CULTURAL AWARENESS | e.g., if a provider asks a patient who is fasting for religious reasons to take an oral medication, an interpreter may call attention to the potential conflict. |
ROLE BOUNDARIES | e.g., an interpreter does not share or elicit overly personal information in conversations with a patient. |
ROLE BOUNDARIES | e.g., an interpreter never advises a patient on health care questions, but redirects the patient to ask the provider. |
ROLE BOUNDARIES | e.g., an interpreter who is also a nurse does not confer with another provider in the patient's presence, without reporting what is said. |
PROFESSIONALISM | e.g., an interpreter accurately represents his or her credentials. |
PROFESSIONALISM | e.g., an interpreter asks about the nature of the assignment and reviews relevant terminology. |
PROFESSIONALISM | e.g., an interpreter who is unfamiliar with a highly technical medical term asks for an explanation before continuing to interpret. |
PROFESSIONALISM | e.g., when asked to sight translate a surgery consent form, an interpreter instead asks the provider to explain its content and then interprets the explanation. |
PROFESSIONALISM | e.g., an interpreter does not blame others for his or her interpreting errors. |
PROFESSIONALISM | e.g., an interpreter on a lengthy assignment indicates when fatigue might compromise interpreting accuracy. |
PROFESSIONALISM | e.g., an interpreter does not spread rumors that would discredit another interpreter. |
PROFESSIONALISM | e.g., an interpreter dresses appropriately and arrives on time for appointments. |
PROFESSIONAL DEVELOPMENT | e.g., an interpreter stays up to date on changes in medical terminology or regional slang. |
PROFESSIONAL DEVELOPMENT | e.g., an interpreter consults with colleagues about a challenging assignment. |
PROFESSIONAL DEVELOPMENT | e.g., an experienced interpreter mentors novice interpreters. |
PROFESSIONAL DEVELOPMENT | e.g., an interpreter attends professional workshops and conferences. |
ADVOCACY | e.g., an interpreter may intervene on behalf of a patient with a life-threatening allergy, if the condition has been overlooked. |
ADVOCACY | e.g., an interpreter may alert his or her supervisor to patterns of disrespect towards patients. |