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Chapter 8
Telephone Techniques
| Term | Definition |
|---|---|
| answering service | a commercial service that answers telephone calls for its clients |
| automatic call routing | a system that distributes incoming calls to a specific group or person based on customer need; |
| call forwarding | a telephone feature that allows calls made to one number to be forwarded to another specified number |
| caller ID | a feature that identifies and displays the telephone numbers of incoming calls made to a particular line |
| conference call | a telephone call in which a caller can speak with several people at the same time |
| emergency | an unexpected, life threatening situation that requires immediate attention |
| enunciation | the use of articulate, clear sounds when speaking |
| headset | a set of headphones w/ a microphone on it |
| intercom | a two way communication system with a microphone and loudspeaker |
| jargon | the technical terminology or characteristics idioms of a particular group or special activity |
| monotone | a succession of syllables, words, or sentences spoken in an unvaried key or pitch |
| multiple line telephone system | a business telephone system that allows for more than one telephone line |
| participating provider | a physician or other healthcare provider who enters into a contract with a specific insurance |
| pitch | the depth of a tone or sound |
| provider | an individual or company that provides medical care and services to a patient or the public |
| screen | something that shields, protects, or hides; to select or eliminate through a screening process |
| speakerphone | a telephone with a loud speaker |
| speed dialing | a telephone function in which a selected stored number can be dialed |
| STAT | immediately |
| tactful | the quality of having a keen sense of what to do or say to maintain good relations with others |
| triage | the process of assigning degrees or urgency to patients conditions |
| urgent | immediate attention but is not life threatening |
| voicemail | an electronic system that allows messages from telephone callers to be recorded |
Created by:
audrianamarie
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