Save
Busy. Please wait.
Log in using Clever
or

show password
Forgot Password?

Don't have an account?  Sign up 
Sign up using Clever
or

Username is available taken
show password

why


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account.
Your email address is only used to allow you to reset your password. See our Privacy Policy and Terms of Service.


Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
focusNode
Didn't know it?
click below
 
Knew it?
click below
Don't know
Remaining cards (0)
Know
0:00
share
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

Chapter 8

Telephone Techniques

TermDefinition
answering service a commercial service that answers telephone calls for its clients
automatic call routing a system that distributes incoming calls to a specific group or person based on customer need;
call forwarding a telephone feature that allows calls made to one number to be forwarded to another specified number
caller ID a feature that identifies and displays the telephone numbers of incoming calls made to a particular line
conference call a telephone call in which a caller can speak with several people at the same time
emergency an unexpected, life threatening situation that requires immediate attention
enunciation the use of articulate, clear sounds when speaking
headset a set of headphones w/ a microphone on it
intercom a two way communication system with a microphone and loudspeaker
jargon the technical terminology or characteristics idioms of a particular group or special activity
monotone a succession of syllables, words, or sentences spoken in an unvaried key or pitch
multiple line telephone system a business telephone system that allows for more than one telephone line
participating provider a physician or other healthcare provider who enters into a contract with a specific insurance
pitch the depth of a tone or sound
provider an individual or company that provides medical care and services to a patient or the public
screen something that shields, protects, or hides; to select or eliminate through a screening process
speakerphone a telephone with a loud speaker
speed dialing a telephone function in which a selected stored number can be dialed
STAT immediately
tactful the quality of having a keen sense of what to do or say to maintain good relations with others
triage the process of assigning degrees or urgency to patients conditions
urgent immediate attention but is not life threatening
voicemail an electronic system that allows messages from telephone callers to be recorded
Created by: audrianamarie
 

 



Voices

Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!

"Know" box contains:
Time elapsed:
Retries:
restart all cards