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Chapter 8

Telephone Techniques

TermDefinition
answering service a commercial service that answers telephone calls for its clients
automatic call routing a system that distributes incoming calls to a specific group or person based on customer need;
call forwarding a telephone feature that allows calls made to one number to be forwarded to another specified number
caller ID a feature that identifies and displays the telephone numbers of incoming calls made to a particular line
conference call a telephone call in which a caller can speak with several people at the same time
emergency an unexpected, life threatening situation that requires immediate attention
enunciation the use of articulate, clear sounds when speaking
headset a set of headphones w/ a microphone on it
intercom a two way communication system with a microphone and loudspeaker
jargon the technical terminology or characteristics idioms of a particular group or special activity
monotone a succession of syllables, words, or sentences spoken in an unvaried key or pitch
multiple line telephone system a business telephone system that allows for more than one telephone line
participating provider a physician or other healthcare provider who enters into a contract with a specific insurance
pitch the depth of a tone or sound
provider an individual or company that provides medical care and services to a patient or the public
screen something that shields, protects, or hides; to select or eliminate through a screening process
speakerphone a telephone with a loud speaker
speed dialing a telephone function in which a selected stored number can be dialed
STAT immediately
tactful the quality of having a keen sense of what to do or say to maintain good relations with others
triage the process of assigning degrees or urgency to patients conditions
urgent immediate attention but is not life threatening
voicemail an electronic system that allows messages from telephone callers to be recorded
Created by: audrianamarie