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Managing Apointments

QuestionAnswer
What is 3 types of Scheduling? Wave, Clustering, and fixed
Explain Matrixing This is when a physician has something going on and in the schedule you must put an X through that section and put the reason for doctor not attending that time.
How long does a appointment book note appointments for? 1 year
Copies of the schedule must be given to all staff at the beginning of the day True
What must you include when scheduling? Name, phone number, and reason for visit
Appointments scheduled in the appointment books are legal documents True
Can you terminate a patient for missed appointments? yes
What do you have to do if the office cancels for some reason Let the patient know but you don't have to tell them why.
What do you have to do if the patient cancels? Ask the reason and mark it on the schedule and chart
What should patient reminders include? Name, Day, Date, Time, physician name and number.
Created by: kmogle10
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