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ALS Set B Vol 1 & 2

TermDefinition
Abstract words Concepts not identified with specific objects and could have multiple meanings.
Accomplishment-Impact Bullet A concise written statement of a person's single accomplishment and it impact on the unit's mission, organization, etc.
Accuracy Does it tell the right story, does the communication contain facts?
Accuracy, Brevity, and Specificity (ABS) Also known as "the critical attributes of bullet statements".
Achievable / Attainable Realistic, within reach, yet possible to exceed.
Action verb variation Variation of the accomplishment-impact bullet, the accomplishment element begins with a strong action verb and ends with an expressly stated impact element.
Adaptability Ability to adjust to changed, unexpected or ambiguous situations by actively seeking information and by demonstrating openness and support of different and innovative change ideas.
Adjourning / Transforming Stage The final stage of team development.
Adverb (Modified) variation Variation of the accomplishment-impact bullet, the accomplishment element begins with a modifier, such as an adverb, in front of the action verb and ends with an expressly stated impact element.
Advice An opinion or recommendation offered as a guide to action or conduct.
AF Form 931 Performance Feedback Worksheet.
Affirmative Action (AA) This refers to voluntary or mandated programs developed for the purpose of overcoming imbalances in the workforce that affect designated groups, such as members of minority groups, women, veterans, and people with disabilities.
AFI 36-2406 Provides information to process EPRs.
AFI 36-2907 Unfavorable Information File (UIF) Program.
AFSO21 - High Value Initiative (HVI) Typically require four to six months in order to successfully define and implement the required process changes.
AFSO21 - Just Do It This is a quick fix to a process irritant; a simple answer to an obstacle in an individual process.
AFSO21 - Rapid Improvement Events (RIE) These events usually last a week or more and apply a series of problem solving steps to determine root causes of problems and to eliminate waste, set improvement targets and establish clear performance measures to reach desired effects.
Airman Are the ones that accomplish the mission. Without them there is no mission.
All good conclusions include what three elements? Summary, restatement of purpose and re-motivation, and closure.
Ambiguous Terms These words and/or phrases have different meanings to different people.
Anti-Deficiency Act Prohibits from involving the government in a contract or obligation for the payment of money before an appropriation is made unless authorized by law.
Article 7 One more article that will provide you legal authority as an NCO, "Apprehension." As an NCO, the UCMJ authorizes you to apprehend individuals in certain situations. If you truly believe a crime is about to happen, (drinking and driving, fighting, sexual a
Article 91 Insubordinate conduct toward a warrant officer, non-commissioned officer, or petty officer.
Article 92 Failure to obey an order or regulation.
Aspiration Point The best each party hopes to get out of a negotiated agreement.
Assuming When we take the liberty of declaring something about a situation, item, or someone else that is not supported by fact.
Attending This means being an active participant and focusing your full attention of the subordinate as he/she speaks.
Autocratic Management This occurs when supervisors and managers do not listen to, or have a receptive attitude towards their subordinates' input or suggestions.
Background Interview that allows you to provide context to stories, ensure the proper emphasis is placed on key aspects, and stories are accurately reported. The quote is attributed to a generic title.
Best Alternative To a Negotiated Agreement (BATNA) An alternative to negotiation that you can execute independent of your 'opposite'. It is a solution you are prepared to execute even if you don't get what you want in the negotiation.
Body Where you deliver your message and achieve your objective (inform, motivate, persuade, etc.)
Books Real life support materials.
Bridging A technique used to move from the reporter's agenda to your message.
Budget Execution Review (BER) A review cycle conducted twice during the fiscal year to identify, validate, prioritize, and request additional resources for unfunded requirements. Its purpose is to Identify funding shortfalls for potential funding at installation level and then levels
Central Tendency This pitfall occurs when evaluators rate everyone as average.
Change Agents These people responsible for implementing the change.
Change Management A structured approach to change in individuals, teams, organizations and societies that enables the transition from a current state to a desired future state.
Change Sponsor This person initiates the change.
Change Targets These are the people affected by the change.
Classified Information You cannot release this type of information that is not available to the public and would not be released under the Freedom of Information Act, except to authorized individuals with the proper security clearance and a need to know.
Closing Effectively summarize the highlights of the session, and restate/reinforce the solutions agreed to by you and the subordinate.
Coercive Power This power is the leader's ability to enforce discipline—the perception followers have of your ability to take action by counseling, giving administrative paperwork (LOC, LOR, etc.), recommending punishment, etc.
Collusion This occurs when people cooperate with others, knowingly or unknowingly, to reinforce the behaviors that prevent others from fully entering into the workplace culture.
Combined The ___________ approach consists of components of both the directive and non-directive approaches.
Common Knowledge Can be used in the same manner as your own personal knowledge and experiences; there is no need to acknowledge the source.
Common Knowledge Support Material can come from personal knowledge, experiences, and ________________.
Common Sense Observation Something people must know.
Communicative Action One-way trip with a message.
Conclusion The last element of good communication.
Concrete words Word that represent actual things/objects.
Connection Power This power source falls under the "who you know" category and can quickly erode and lead to unethical situations if leaders use it as a primary source of influence.
Continuing Resolution Authority (CRA) Fiscal law authority that allows the government to continue operations at a minimum level for a specific amount of time, usually a few days to a few weeks.
Continuous Improvement The strategic, never-ending, incremental refinement of the way we perform our duties and responsibilities.
Control Roster Is a listing, maintained by Military Personnel Flight Special Actions, of military members whose on or off-duty conduct requires special attention or observation.
Corrective (or rehabilitative) This type of discipline restores discipline and/or improves performance.
Counseling Focused on improvement, in personal and/or professional areas, by providing guidance and recommendations.
Definition Used to explain or clarify.
Diagnosing This is discovering/determining the general purpose for the communication.
Diffusion of Innovation - Early Adopters Are usually social and opinion leaders who are often popular, educated, and able to see a competitive advantage in adopting new ideas early.
Diffusion of Innovation - Early Majority These makes up one of the largest groups of people, providing an important link in the change process, because they tend to represent mainstream thinking.
Diffusion of Innovation - Innovators Those who immediately embrace new ideas.
Diffusion of Innovation - Laggards Are the last people to embrace new ideas, and they influence no one! They are usually less educated and uninformed, which tends to make them close-minded and afraid of change.
Diffusion of Innovation - Late Majority This large group in the middle of the curve. Most people in this category are hampered by feelings of insecurity and skepticism, which prevent them from taking risks.
Direct Observation It involves observing your subordinate's performance with your own eyes.
Directive Approach Supervisor-Centered Typically, this approach uses one-way communication and the supervisor is responsible for determining the nature of the problem, the best solution, and how to implement the solution.
Directive Change Cycle Quite simply, this is change imposed by some external force, such as a commander, superintendent, or supervisor.
Disciplinary Writing Another form of narrative writing where you have to "tell the story" of your subordinate's performance.
Discipline Develop people who are able to control themselves and do what is right all the time, every time.
DMAIC methodology - Analyze Process is analyzed to determine its capability.
DMAIC methodology - Control Control plans are developed to ensure the process is institutionalized and to ensure the new process continues to be measured and evaluated.
DMAIC methodology - Define First define the improvement opportunity, develop an improvement project plan, define the process and evaluate the process.
DMAIC methodology - Improve The results of the change are evaluated and conclusions are drawn as to its effectiveness.
DMAIC methodology - Measure The existing process and identify the process capability requirement.
DMAIC methodology (The Define, Measure, Analyze, Improve, Control) A disciplined 5-step problem solving approach used in the Six Sigma strategy to deliver high performance, reliability, and value to the end customer.
Effectiveness and Success Ensuring organizational ________ and ________ is a leader's primary responsibility.
Environmental Noise People generate some of this noise, while machinery or equipment creates the rest.
Equal Opportunity This refers to legal and regulatory mandates prohibiting discrimination based on race, color, sex, national origin, religion, age, disability, and reprisal.
Evaluator Leniency Some evaluators tend to give high ratings and are reluctant to give low ratings.
Evaluator Strictness This error occurs when an evaluator's standards are unreasonably high.
Execution Plan (EP) Ensures an equitable distribution of the President's Budget (PB) for the next fiscal year (budget year) consistent with accomplishing Air Force program objectives and is the main vehicle for distributing anticipated funding (direct & reimbursable) in an e
Expectations Describes the particular standards to which actions must be performed to accomplish the mission.
Expert Power This power is his/her special knowledge or skills related to the job.
External Transitions These are sentences or statements used to provide a link between main points within your communication.
Facial Expressions Fear, surprise, joy, sadness, anger, disgust, etc., are conveyed through brow, eye, and mouth configurations.
FAIR Way strategy 1. Feed-Back 2. Assistance 3. Inclusion 4. Respect
FAIR Way strategy - Assistance Making sure workers have what they need to work to their fullest potential.
FAIR Way strategy - Feedback Giving and receiving information about expectations as well as how to meet those expectations.
FAIR Way strategy - Inclusion Making sure everyone has the opportunity to fully participate in the Workplace.
FAIR Way strategy - Respect Recognizing each person's unique value, contributions, and potential to the organization.
False True or False - A topic sentence describes and clarifies the other topic sentences.
False True or False - Groups are committed to their members' personal growth.
False True or False - Groups are described as a collection of people assembled and organized to work together.
False True or False - The body is where you deliver your message and quiz your audience.
False True or False - The mission statement communicates both the purpose and values of the organization.
False True or False - The statement, "Its prime function is internal - to define the key measure or measures of the organization's success" BEST describes Vision Statement.
Feedback An active communication process where you're evaluating or judging subordinate performance and responding either to promote a change in behavior, or to reinforce present performance.
Feedback To offer or suggest information or ideas as a reaction from an inquiry.
Flagging A technique used to emphasize your message.
Folkliterature Is popularly known and cannot be traced to a particular writer.
Follow-Up Actions Need to focus on finding out if your subordinate is progressing towards resolving his/her problem, and whether or not the problem has resurfaced later on down the road.
Follow-Up Actions What component is included in the Post-Session (Interpersonal Sessions Model)?
Followership The capacity to follow a leader.
Forming Stage Members cautiously explore the boundaries of acceptable group behavior.
Gestures Customarily the use of hands to show emphasis, transition, enumeration, etc. Sometimes accompanied by tonal inflections, pauses, or other nonverbal behaviors.
Group This is an assemblage of persons (or objects) located or gathered together.
Groups This is usually formed without consideration to each person's skill set.
Guidelines Describe the ways in which actions should (and should not) be accomplished.
Halo Effect Evaluators commit this error when one factor, or possibly a characteristic of the subordinate, influences the evaluation of other factors.
Helping Relationship The specific interpersonal skills you develop will help you maintain a _________________ in all of your supervisor-subordinate interactions.
Hooking Taking advantage of opportunities before the interview to get the reporter interested in what you want to talk about.
Indirect Observation This type of monitoring involves relying on someone else to provide you with information about how your subordinate is performing.
Information Operations (IO) Is the integrated employment of three operational elements: influence operations (IFO), electronic warfare operations (EWO) , and network warfare operations (NWO).
Information Power This power is his/her perceived access to important data and useful information, like reenlistment information or promotion statistics.
Interaction What is a two-way exchange of messages called?
Interest This term is what you need. It is the underlying reason behind your position.
Internal Transitions These help ensure your communication is coherent by tying ideas and sentences together.
Interpersonal Communication Is a face to face, one way, or multi-directional exchange of verbal messages and nonverbal signals between two or more people for the purpose of gaining a shared meaning.
Interpersonal Communication Skills As a whole, what is known when you have pre-session, session, and post-session components?
Introductory Statement This includes Attention Step, Purpose Statement, Motivation/Hook, and Overview.
Janssen's Model of Change - Comfort Where things are routine and we are comfortable, satisfied, and calm.
Janssen's Model of Change - Confusion After the Denial stage, we enter the stage of _________. This is where we accept the change and begin to grapple for ways to proceed from the known to the unknown.
Janssen's Model of Change - Denial We move from Comfort to a state of ________ when we are forced to confront external change.
Janssen's Model of Change - Renewal Finally, we enter the stage of _______ where we accept the change.
Lack of Common Core Experience Happens between the sender and receiver is the greatest and most common of all language barriers.
Leadership Is the art and science of motivating, influencing, and directing Airmen to understand and accomplish the mission.
Lean Systematic approach to identify waste, focus activities on eliminating it, and maximize (or make available) resources to satisfy other requirements.
Legitimate Power This type of power is typically associated with one's rank, position, or level of authority; legitimate power affords you the right to accomplish a task, issue an order, or insist an action based on your position or authority.
Letter of Admonishment (LOA) This is more severe than a LOC. It's used to document clear violations of standard.
Letter of Counseling (LOC) This is merely the recording of an infraction. It's a formal way of describing an acceptable behavior so that the receiver cannot fail to understand it.
Letter of Counseling (LOC), Admonishment, Reprimand. A tool that can be used to either correct the conduct or reinforce a particular behavior.
Letter of Reprimand (LOR) This is more severe than a LOA. It's also used to document clear violations of standard and is used for more serious offenses.
List (2) two types of counseling. 1. Personal situation 2. Professional growth
List (2) two variations of the accomplishment-impact bullet statement. 1. Action Verb 2. Adverb (Modified)
List (3) three attributes of effective bullet statements. 1. Accuracy 2. Brevity 3. Specificity.
List (3) three channels of communication. 1. Upward 2. Downward 3. Lateral
List (3) three components of interpersonal communication skills. 1. Pre-session 2. Session 3. Post-Session
List (3) three main components of all good communications. 1. Introduction 2. Body 3. Conclusion.
List (3) three most critical factors to consider in selecting and preparing the setting. 1. Location 2. Space 3. Time
List (3) three Psychological Barriers. 1. Personalities 2. Values 3. Learned use of the English language.
List (3) three social media guidelines. 1. Don't Give Classified Info. 2.Stay In Your Lane 3.Replace Error with Fact.
List (4) four examples of non-verbal communication. 1. Gestures 2. Facial Expressions 3. Eye contact 4. Body Language.
List (4) four ways you can play a role in Strategic Communication. 1. Know the Air Force Message 2. Tell the Air Force Story. 3. Tell what I do and how it supports my wing's mission and policy 4. Stay in my lane.
List examples of performance and professional growth counseling. Planning for upgrade training or continued education, discussing possibilities of applying for special duty assignments, or retraining.
List some examples of event oriented counseling. Financial, marital problems, a death in the family, family member illness.
List the (3) phases of Effective Communication. 1. Diagnose the communication needs. 2. Prepare the communication. 3. Deliver the message.
List the (5) five parts of the Session component in (Interpersonal Sessions Model). 1. Opening 2. Attending 3. Responding 4. Resolving 5. Closing
Main Point All sentences or points discussed support the topic.
Main Point Unity means all sentences or points discussed support the topic, which, in turn supports the _________ __________.
Measurable Using elements of timeliness, quality, quantity.
Message The idea, feeling, or information that the sender transfers to his or her audience.
Metaphor Comparison.
Mid-Term Feedback A feedback at the mid-way through the reporting period, typically at the 6-month point.
Mission This is a duty assigned to an individual or unit - a task.
Mission Statement A short sentence or paragraph that describes the organization's essential task(s), purpose, and action containing the elements of who, what, when, where, and why.
Motivation (Hook) An effective _______ tells WHY the audience needs to listen, HOW they can use the information, and makes the audience WANT to listen.
Narrative Brief Example.
Narrative Writing Focuses on telling a story. This may mean telling a fictional story — one that is made up — or it may mean telling a real-life story.
NCO Authority The right to act and command. Complimented by three legal sources found within the UCMJ: Article 91, Article 92, and Article 7.
Non-Directive Subordinate-Centered Uses two-way communication. In this approach, the subordinate has determined a problem exists and developed potential solutions.
Nonjudicial Punishment (NJP) Works in conjunction with the Uniform Code of Military Justice (UCMJ) to allow an individual to accept punishment in lieu of trial by courts martial.
Norming Stage During this stage, members reconcile competing loyalties and responsibilities; there is an attitude change.
Observable Behavior and results of the behavior can be seen.
Off-the-Record Clearly state which portion of the interview is "off-the-record" to ensure there is no chance of confusion. Be advised, there is always a risk that the reporter will not honor your agreement.
On-the-Record The quote is attributed to your name.
Opening Greet the subordinate properly as he/she enters the room. You will also need to establish an appropriate rapport with the subordinate.
Opposite The person or group with whom you are engaged in negotiations. Sometimes called the negotiation partner, the opposite recognizes the idea that you lack agreement and must negotiate to solve a problem or reach an agreement.
OPSEC The purpose of this is to reduce the vulnerability of Air Force missions from successful adversary collection and exploitation of critical information.
Organizational Barriers and Psychological Barriers The most common barriers to effective communication are divided into two basic types.
Overview This provides a road map for the audience.
Paralanguage This refers to the way we say things, and is just as important as the actual words we speak.
Participative Change Cycle Is implemented when new knowledge is made available to the individual or group.
PDCA Cycle - Act Take action based on what you learned in the check step. If the change did not work, go through the cycle again with a different plan. If you were successful, incorporate what you learned from the test into wider changes.
PDCA Cycle - Check Review the test, analyze the results and identify what you've learned.
PDCA Cycle - Do Test the change by carrying out a small-scale study.
PDCA Cycle - Plan Recognize an opportunity and plan a change
Perceptions Are established by years of diverse experiences, and work as filters to assign unique meaning to words you hear and/or the actions that you see.
Performance Management This manpower competency concentrates on programs that increase workforce efficiency and organization cost effectiveness.
Performing Stage By this stage, the team has settled its individual relationships and expectations. There is a sense of high morale, team loyalty and trust.
Personal Power This power is derived from confidence and trust others have in the leader and is earned.
Personal Situation This type of counseling is event-oriented.
Phases of Change - Changing It's the movement from the old way of doing things to the new way of doing business.
Phases of Change - Refreezing You must lock in the new procedures to become a permanent part of daily operations.
Phases of Change - Unfreezing The first step in deciding to create a change is to recognize the need for change.
Plagiarism Using someone else's writing as if it were your own.
Plan-Do-Check-Act (PDCA) Cycle It is a four-step model for solving problems and carrying out change.
Policy Is everyone who is engaging the media adhering to Air Force policy (dress and appearance, military bearing, ethical behavior, etc.).
Position In negotiations, a position is what you want, not necessarily what you need. It is your vision of your best possible outcome.
Positioning Proximity or distance between sender and receiver.
Pre-Session Activities. 1. Diagnose 2. Prepare 3. Determine your approach 4. Setting
Preventive This type of discipline stops a problem from happening before it starts.
Professional Growth This type of counseling includes planning for individual and professional short- and long-term goals.
Program Allocation and Control This competency centers on the Unit Manpower Document (UMD), funded and unfunded position requirements.
Progressive Discipline Process (PDP) Is a model for administering discipline appropriate to the infraction, and its purpose is to help supervisors enforce standards consistently and equally, as well as provide a method for achieving maximum results with minimum force necessary.
Propriety Is the communication appropriate to the purpose or circumstances of the media engagement based on established standards?
Psychological Barriers Barriers related to the way people think, reason, or feel.
Purpose Statement This must clearly and succinctly address your purpose for communicating.
Questioning This involves using open-ended questions that probe and prompt your subordinate to disclose, clarify, and examine the problem, as well as explore solutions.
Ratability Pitfalls in this area occur when an evaluator attempts to evaluate factors that are essentially unratable, like interest in the job, loyalty, and attitude.
Rater This is a term that can be used interchangeably with the term reporting official.
Receiver The target for the sender's message.
Recognition Accurate reporting of performance is critical to ensuring that outstanding performers receive appropriate _____________.
Referent Power This power is the personal charisma or likability characteristics (trust, confidence, etc.) that a person has.
Reflecting Accurately paraphrasing the subordinate's specific content and feelings, and then restating it back to them.
Relevance Determining what evaluating sources you need.
Relevance Determining what you need and determining if the source material meets this need.
Relevancy This pitfall creeps into evaluations when you omit essential elements of the job from consideration, when you give undue weight to an isolated incident, or when you include factors that don't contribute to performance.
Reliability Determine if the author has sufficient expertise in the area.
Renewal In what stage of Jansen's Model of Change do people accept the change?
Reporting Officials The official in your chain of command designated by management to provide performance feedback and initiate performance reports.
Requirements Determination This competency centers on the ACR which is a multi-purpose instrument used to propose adjustments to a UMD.
Reservation Point Your 'bottom line' in negotiation. It is the point you will absolutely not got over...your limit.
Resolving Refer to the ability of a supervisor to prompt their subordinate to generate solutions to their problems and reach goals.
Resource Stewardship The "careful and responsible management of resources under one's control.
Responding Refer to what you say, how you say it, and how you behave in response to the subordinate's verbal and nonverbal messages.
Reward Power This power is your ability to provide rewards—the perception the followers have of your ability to reward their actions by giving or recommending letters of appreciation, 3-day passes, medals, etc.
S.A.P.P. 1. Security 2. Accuracy 3. Propriety 4. Policy.
Security Desired affect is to influence the adversary's behavior and actions by protecting friendly operations and activities.
Sender The originator of the communication process.
Silence Natural pauses that give the subordinate time to think about an answer.
Single Idea Bullet Statement A concise written statement of a single idea or concept.
Six "S" A systematic approach to productivity, quality, and safety improvement that you can use in your immediate work center. It focuses on achieving visual order, organization, cleanliness, and standardization.
Six "S"s - Safety Make safety a priority in all improvement areas.
Six "S"s - Shine Regular (usually daily) cleaning and maintenance.
Six "S"s - Sort Clean, organize and keep only what is necessary.
Six "S"s - Standardize Simplify and standardize; make it easy to maintain.
Six "S"s - Straighten Identify, organize, and arrange a place for everything.
Six "S"s - Sustain Continue to train and maintain the standards.
Six Sigma A strategy that increases efficiency by statistical process control.
Socially Sensitive Requires all Airmen to develop keen awareness and understanding of others' emotions, feelings, personality, temperaments, strengths, cultural differences, values, and beliefs.
Socio-Behavioral Tendencies (SBTs) These are the thought processes we employ to help us make sense of the world we live in.
Specific Clearly defined, expressed without vagueness, unambiguous.
Specific Achievement Bullets Achievement bullets may not contain a separate impact statement; the impact is not explicitly stated but implied
Stages of Change (Janssen's Model of Change) According to this model, we go through (4) four stages of change - Comfort, Denial, Confusion, and Renewal.
Standard Information This includes facts commonly known, including historical facts.
Standards Morals, ethics, or habits established by an authority, custom, or an individual as accepted behavior.
Statistics Primarily used as proof of a particular point or assertion.
Statistics Ratio examples.
Stay in your lane This means discussing only issues related to your AFSC or personal experiences.
Storming Stage This is usually where tensions build—especially if there are others with the same expertise, or if individuals feel inadequate.
Strategic Communication A focused United States Government effort to understand and engage key audiences to create, strengthen, or preserve conditions favorable for the advancement of United States Government interests, policies, and objectives through the use of coordinated pro
Summarizing Combining several of the subordinates' thoughts into broader comments, this helps keep the session on track, especially those that may run longer than expected.
Supervisor to Subordinate ______________ to ___________ interpersonal communication is often driven by supervisory responsibilities, including setting standards, evaluating performance, and providing effective feedback.
Supervisors These are a people of any rank that directs the activities of an individual or team and is usually responsible for the productivity of that team.
Team This is a group organized to work together.
Team Dynamics This is an ongoing process involving interaction of individuals within a team to achieve the desired objective.
Testimony Quote
TIPO Model Identifies how trust influences your use of information, power affects the way you develop, and how well you develop, options or solutions to solve or resolve a current problem, conflict, or situation.
Transaction What is a continuous sending and receiving between two people known as?
Transitions These provide a smooth connection between major thoughts (main points) and link minor points and ideas together.
True True or False - Mission Statements and Vision Statements perform two distinctly different jobs.
True True or False - Teams outperform groups because of the synergistic effect.
True True or False: Good introductions include and Attention Step, Purpose Statement, Motivation/Hook and Overview.
Trust This pertains to TIPO, is defined as your belief and/or evidence that the opposite's interactions with you are genuine, sincere, and honest.
Unfavorable Information File (UIF) It provides commanders with an official repository of substantiated derogatory data concerning an Air Force member's personal conduct and duty performance.
Unity This means all sentences or points discussed support the topic, which, in turn, supports the main point.
Variability This pitfall is evident when evaluations of individuals don't show appropriate differences in performance.
Vision Statement A statement of what an organization, work center, or team would like to achieve and/or look like in the future.
What are (3) three elements that are included for all good conclusions? 1. Summary 2. Restatement of purpose and or re-motivation 3. Closure.
What are (3) three some examples of preventive discipline? 1. Feed-backs 2. Safety briefings 3. Rewards.
What are (3) three types of Interviews? 1. On-the-Record 2. Background 3. Off-the-Record Interview
What are the (2) two categories of trust? 1. Personal 2. Process.
What are the (2) two elements of option building? 1. Define the problem 2. Identify possible resources (information, power, time, people, money, etc.) that may be available.
What are the (2) two roles associated with teams? 1. Team Leader 2. Team Member
What are the (2) two types of Change Cycles? 1. Directive Change Cycle 2. Participative Change Cycle
What are the (2) two types of Phases of Changes? 1. Unfreezing 2. Refreezing
What are the (2) two types of power? 1. Position 2. Personal
What are the (3) levels of priorities for AFSO21? 1. Just Do It 2. Rapid Improvement Events (RIE) 3. High Value Initiatives (HVI).
What are the (3) three approaches to counseling? 1. Directive 2. Non-directive 3. Combined
What are the (3) three characteristics of effective feedback? 1. Consistent 2. Objective 3. Sensitive.
What are the (3) three essential leader skills? 1. Diagnose 2. Adapt 3. Communicate.
What are the (3) three methods of observation? 1. Direct Observation 2. Indirect Observation 3. Observing a Final Product.
What are the (3) three responsibilities of the team leader/member? 1. Communication Skills 2. Human Relations Skills 3. Participation Skills.
What are the (4) four Air Force manpower competencies? 1. Organization Structure 2. Program Allocation and Control 3. Requirements Determination 4. Performance Management.
What are the (4) four approaches for AFSO21 problem solving? 1. Lean 2. Six Sigma 3. Theory of Constraints 4. Business Process Re-engineering.
What are the (4) four components of a successful RIE? 1. Strong Leadership 2. Knowledgeable participants 3. Focused Event Scope 4. Implementation Plan and Result Metrics
What are the (4) four critical attributes for effective performance standards? Achievable/attainable (realistic, within reach, yet possible to exceed) Specific (clearly defined, expressed without vagueness, unambiguous) Observable (behavior and results of the behavior can be seen)Measurable (using elements of timeliness, quality, qu
What are the (4) four followership traits? 1. Competence 2. Integrity 3. Loyalty 4. Initiative.
What are the (5) five desired effects of AFSO21? 1. Increase productivity of our people 2. Increase critical equipment availability rates 3. Improve response time and agility 4. Sustain safe and reliable operations 5. Improve energy efficiency.
What are the (5) five leadership traits? 1. Selflessness 2. Loyalty 3. Integrity 4. Commitment 5. Decisiveness.
What are the (5) five levels or reactions to change otherwise known as diffusion of innovation? 1. Innovators 2. Early Adopters 3. The Early Majority 4. The Late Majority 5. Laggards
What are the (5) five stages of Team Development? 1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning.
What are the (6) six components "S's"? 1. Sort 2. Straighten 3. Shine 4. Standardize 5. Sustain 6. Safety
What are the (6) six types of resources? 1. Personnel 2. Financial 3. Material 4. Warfare 5. Information 6. Technology.
What are the (8) Eight-Steps Problem Solving that the Air Force adopted? 1. Clarify and Validate 2. Breakdown the problem 3. Set improvement targets 4. Determine the root cause 5. Develop countermeasures 6. See countermeasures through 7. Confirm results 8. Standardize.
What are the primary dimensions of Diversity? 1. Gender 2. Sexual 3. Affiliation/Orientation 4. Age 5. Mental and Physical 6. Abilities/Qualities 7. Race 8. Ethnicity/Culture (Usually characteristics that cannot voluntarily be changed).
What are the secondary Dimensions of Diversity? 1. Work Ethic 2. Personality 3. Income 4. Educational Background 5. Marital Status 6. Language Abilities 7. Experience 8. Strengths 9. Religious/Philosophical Beliefs 10. Temperaments (Usually characteristics that can be changed)
What components are included in the Pre-Session (Interpersonal Sessions Model)? Diagnose and Prepare
What factors should you consider when diagnosing the developmental needs of Airmen? Aspirations, personality, self-concept, attitudes, and values.
What is an unfunded position? Unfunded positions needed to accomplish the assigned workload.
What is the a funded position? Funded requirements are authorized and funded positions needed to accomplish the assigned workload.
What is the Anti-Deficiency Act? A law where congress exercises its constitutional control over the public purse.
When diagnosing, what areas does a leader look at? Situation, people, and environment.
Where can support material come from? Personal knowledge, experiences, and common knowledge.
Zone of Possible Agreement (ZOPA) The area between each party's aspiration point and reservation point. It is also called the 'bargaining range'.
Created by: Isaacfeliciano