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EPME Process Improve
Question | Answer |
---|---|
Brainstorming, why technique, contingency diagram, affinity diagram, and force field analysis are examples of what? | Process improvement tools |
What are three things that brainstorming promotes? | Creative thinking, enthusiastic participation, avoidance of "analysis paralysis". |
What are the advantages of structured brainstorming? | Each person has a chance to participate regardless of rank or personality. |
What are the advantages of unstructured brainstorming? | Participants can build off each other's ideas. The atmosphere is very relaxed. |
What is the why technique, process improvement tool? | By repeatedly asking the question "why" you peel away layer after layer of "symptoms" to get to the real heart of the issue. |
What can you use the "why" technique to do? | 1. Identify the root cause(s) of a problem. 2. See how different causes of the problem might be related. |
How do you use the Why technique? | 1. Describe the problem and very specific terms. 2. Ask why it happens. 3. Continue asking why until the root causes are identified. |
What is a contingency diagram process improvement tool? | A technique for generating ideas concerning an issue or concern that capitalizes on negative thoughts. |
How does this process improvement work (contingency diagram)? | Think of all the ways to cause a problem to get worse or continue on checked. Then develop an action plan to overcome these barriers. |
What can you use the contingency diagram for? | 1. Develop action plans to overcome ways that will cause problems to get worse. 2. Deal with negative people. |
What is the affinity diagram? | A technique for organizing verbal information into a visual patterns. |
How can you use the affinity diagram? | 1. Organize and get structure to a list of factors that contribute to a problem. 2. Identify key areas where improvement is needed. |
How is the affinity diagram carried out? | 1. Identify problem. 2. Generate ideas. 3. Cluster your ideas into related groups. 4. Create cards-a card that has a short statement describing the entire group of ideas. 5. Cluster related cards. 6. Create an affinity diagram. |
What is force field analysis? | A technique that helps you identify and visualize the relationships between the significant forces that influence a problem or goal. |
What can you use force Field analysis on? | 1. I didn't buy key factors (forces) that promote or hinder the solution of a problem or the achievement of a goal. 2. Identify improvement opportunities. |
How is the force Field analysis carried out? | 1 Clearly identify prob or goal to be analyzed. 2 List the key factors that promote or hinder achieve of goal or resolution of prob. 3 Prior forces each list accord relative impact. 4 Implement Min or weak hindering forces & max or strength promote ones. |
The tool that you can use to best develop an action plan is | A contingency diagram |