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EPME Process Improve

QuestionAnswer
Brainstorming, why technique, contingency diagram, affinity diagram, and force field analysis are examples of what? Process improvement tools
What are three things that brainstorming promotes? Creative thinking, enthusiastic participation, avoidance of "analysis paralysis".
What are the advantages of structured brainstorming? Each person has a chance to participate regardless of rank or personality.
What are the advantages of unstructured brainstorming? Participants can build off each other's ideas. The atmosphere is very relaxed.
What is the why technique, process improvement tool? By repeatedly asking the question "why" you peel away layer after layer of "symptoms" to get to the real heart of the issue.
What can you use the "why" technique to do? 1. Identify the root cause(s) of a problem. 2. See how different causes of the problem might be related.
How do you use the Why technique? 1. Describe the problem and very specific terms. 2. Ask why it happens. 3. Continue asking why until the root causes are identified.
What is a contingency diagram process improvement tool? A technique for generating ideas concerning an issue or concern that capitalizes on negative thoughts.
How does this process improvement work (contingency diagram)? Think of all the ways to cause a problem to get worse or continue on checked. Then develop an action plan to overcome these barriers.
What can you use the contingency diagram for? 1. Develop action plans to overcome ways that will cause problems to get worse. 2. Deal with negative people.
What is the affinity diagram? A technique for organizing verbal information into a visual patterns.
How can you use the affinity diagram? 1. Organize and get structure to a list of factors that contribute to a problem. 2. Identify key areas where improvement is needed.
How is the affinity diagram carried out? 1. Identify problem. 2. Generate ideas. 3. Cluster your ideas into related groups. 4. Create cards-a card that has a short statement describing the entire group of ideas. 5. Cluster related cards. 6. Create an affinity diagram.
What is force field analysis? A technique that helps you identify and visualize the relationships between the significant forces that influence a problem or goal.
What can you use force Field analysis on? 1. I didn't buy key factors (forces) that promote or hinder the solution of a problem or the achievement of a goal. 2. Identify improvement opportunities.
How is the force Field analysis carried out? 1 Clearly identify prob or goal to be analyzed. 2 List the key factors that promote or hinder achieve of goal or resolution of prob. 3 Prior forces each list accord relative impact. 4 Implement Min or weak hindering forces & max or strength promote ones.
The tool that you can use to best develop an action plan is A contingency diagram
Created by: Sansha