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Telecommunications

QuestionAnswer
What seven pieces of info should a medical assistant record in the appointment book when scheduling? Date and time of call, who the call is for, who the call if from, when the caller can be reached, nature and urgency of call, action to be taken, message.
Voice alert voice message is automatically heard by person being paged
Term that best describes speaking clearly and articulating cafefully? Enunciation
The act of evaluating the urgency of a medical situation and priortizing treatment is? triage
To ensure sensible risk management when making calls, you should protect the patient's privacy at all times this is referred to as? confidentiality
Many hospitals and ambulatory care settings have telephone systems to manage heavy telephone traffic; these are called? ARU
No call should be left unattended for more than? 20-30 seconds
Created by: Seanmorrone
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