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PHS Unit 3

Personal Qualities of Healthcare Workers

Identifying with another person's feelings is? Empathy
Having integrity and being truthful (admitting mistakes so they can be corrected) is? Honesty
Being reliable in work performance (perform assigned tasks on time and accurately is? Dependability
Being prepared for lifelong learning to maintain competence is? Willingness to learn
Being qualified and capable to perform a task is? Competence
Using comments of others, constructive or negative to improve performance is? Acceptance of criticism
Enjoying your work and having a positive attitude is? Enthusiasm
being able to determine things that must be done and doing them without constant direction (ability to begin and follow through with a task) is? Self-motivation
Saying or doing the right thing in a situation is? Tact
Being tolerant and understanding (learning to deal with frustration and overcoming obstacles) is? Patience
Being accountable for actions and behavior is? Responsibility
Using good judgment in actions and words (observing the patient's right to confidential care and watching what you say and do) is? Discretion
Working well with others is? Team player
Person sending the message is? Sender
Information to be conveyed is? Message
Person the information is intended for is? Receiver
The exchange of information, thoughts, ideas and feelings is? Communication
Determining if communication was successful is? Feedback
Facial expressions, eye contact, body language, tone, gestures and touch is? Non-verbal feedback
Spoken and written words are? Verbal communcation
A potential barrier to effective communication when a hearing or speaking impairment is involved is? Physical disability
A potential barrier to effective communication when there are negative attitude towards people will cause them to not want to communicate with you is? Psychological attributes and prejudice
A potential barrier to effective communication which involves cultural and language differences is? Cultural diversity
What the patient feels (pain, nausea, dizziness, hunger, itching) is considered? Subjective information
What can be seen or measured (heart rate, blood pressure, temperature, respiratory rate, weight, height, redness, swelling) is considered? Objective information
A person's measured weight is an example of? Objective information
A person's self-reported pain level is an example of? Subjective information
HIPAA stands for? Health Insurance Portability & Accountability Act
HIPAA is regulates what? Confidential information should not be disclosed (given) to anyone without paper authorization or permission.
Teamwork in healthcare is defined as? many professionals, with different levels of education, ideas, backgrounds and interests working together for the benefit of the patient.
The 1 rule in team work is? Treat others as you would want to be treated.
Leadership is defined as? The skill or ability to encourage people to work together and do their best to achieve common goals.
Democratic leadership is? Encourages the participation of all individuals in decisions.
Laissez-Faire leadership is? Hands-off leader, will have minimal rules, group functions with little or no direction.
Autocratic leadership is? maintains total rule, makes all decisions (dictator).
Parliamentary procedures arose out of? Early days of English Parliamentary Law
Parliamentary procedures were formalized by? General Henry M. Roberts
Three basic principles of parliamentary procedures? 1) Majority rule, 2) minority heard, & 3) Equal rights of all
Agenda Organizes order of business for a meeting
President Runs the meeting
Vice President Assists the president and fills in if president is absent
secretary helps make the agenda, takes roll at the meeting and records the minutes
historian keeps and maintains history of the committee/club
treasurer manages the budget
Reporter manages public affairs
Parliamentarian ensures parliamentary procedures are followed
Sergeant of Arms ensures discussion and debate is without inappropriate levels of conflict
Created by: vorachekt