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Ch. 20

The patient interview

TermDefinitionQuestionAnswer
acronym word created from the first letters of a series of words
directive statement statement that guides the listener in discussing topics as directed
layperson nonmedical person
medical jargon terminology and abbreviations used in medicine that are not readily understood by laypersons
open-ended questions a question that requires more than a one worded answer
problem- oriented medical record system of documentation that includes the database, problem list, plan, and progress notes.
rapport empathetic relationship
redirecting guiding the patient back to relevant subject matter
reflecting validating the patients feelings and concerns
restating rewording a statement to check for accuracy
silence communication strategy that allows the patient time to process information and formulate a responce
source- oriented medical record system of documentation that includes a note for each patient visit, arranged in reverse chronological order
summarizing clarifying the patients key issues
what are the 9 interviewing techniques closed questions, open ended questions, directive statement, reflecting, redirecting, summarizing, active listening, silence
how would you handle a talkative patient set clear expectations, ask closed questions, restate the message, redirect
how would you handle a quiet patient use open ended questions, practice wording questions ahead of time, use directive statements.
what are 5 obstacles to effective interviewing offering opinions and advice, offering false reassurance, using technical language, talking too much, asking judgmental questions.
what does SOAPE stand for subjective, objective, assessment, plan of care, and evaluation
active listening nonverbal communication that indicates the listener has heard the message and concerns of the patient
closed question question that can be answered in one word
Created by: rewebb
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