Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
Ch. 20
The patient interview
| Term | Definition | Question | Answer |
|---|---|---|---|
| acronym | word created from the first letters of a series of words | ||
| directive statement | statement that guides the listener in discussing topics as directed | ||
| layperson | nonmedical person | ||
| medical jargon | terminology and abbreviations used in medicine that are not readily understood by laypersons | ||
| open-ended questions | a question that requires more than a one worded answer | ||
| problem- oriented medical record | system of documentation that includes the database, problem list, plan, and progress notes. | ||
| rapport | empathetic relationship | ||
| redirecting | guiding the patient back to relevant subject matter | ||
| reflecting | validating the patients feelings and concerns | ||
| restating | rewording a statement to check for accuracy | ||
| silence | communication strategy that allows the patient time to process information and formulate a responce | ||
| source- oriented medical record | system of documentation that includes a note for each patient visit, arranged in reverse chronological order | ||
| summarizing | clarifying the patients key issues | ||
| what are the 9 interviewing techniques | closed questions, open ended questions, directive statement, reflecting, redirecting, summarizing, active listening, silence | ||
| how would you handle a talkative patient | set clear expectations, ask closed questions, restate the message, redirect | ||
| how would you handle a quiet patient | use open ended questions, practice wording questions ahead of time, use directive statements. | ||
| what are 5 obstacles to effective interviewing | offering opinions and advice, offering false reassurance, using technical language, talking too much, asking judgmental questions. | ||
| what does SOAPE stand for | subjective, objective, assessment, plan of care, and evaluation | ||
| active listening | nonverbal communication that indicates the listener has heard the message and concerns of the patient | ||
| closed question | question that can be answered in one word |
Created by:
rewebb
Popular Clinical Skills sets