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On the job
Question | Answer |
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In order to be successful, it is important to accept a position at a salon that: A. expects the minimum from you B. pays the highest wage C. makes the first offer D. matches your personal style | D. matches your personal style |
If you have a commitment during certain hours/days of the week that might interfere with your work schedule, that best approach is to: A. discuss it frankly B. hope it doesn't interfere C. expect your coworkers to cover D. deal with it later | A. discuss it frankly |
One entry-level job for a new graduate is: A. receptionist B. manager C. assistant D. color services specialist | C. assistant |
In the service-oriented cosmetology field, a helpful guideling is: A. leave if problems arise B. be therapist and advisor C. put yourself first D. put others first | D. put others first |
Working in a salon requires that you practice people skills, including all of the following except: A. being a problem solver B. being best friends with everyone C. being loyal D. remaining positive | B. being best friends with everyone |
When you take a job, you will be expected to perform certain duties and responsibilities, which are described in a: A. job description B. training manual C. legal contract D. conversation with your manager | A. job description |
In a beginning position the best way to be compensated is by: A. under the table B. commission C. tips only D. salary | D. salary |
One form of compensation is commission, which represents: A. tips B. a % of sales C. an hourly wage D. salary plus % | B. a % of sales |
Tips are income in addition to your regular compensation and: A. are taxable at 50% B. are not taxable C. must be reported as income D. are declared but not taxed | C. must be reported as income |
Evaluations, which are commonly scheduled after 90 days for new employees, are ment to provide: A. feedback on performance B. negative criticism C. promotions D. raises | A. feedback on performance |
Identifying a role model who is having the kind of success you wish to have: A. takes away your individuality B. is unfair competition C. is imitation D. helps improve your performance | D. helps improve your performance |
The process of learning how to deal with your money in a constructive way is known as: A. thriftiness B. managing debt C. financial planning D. getting credit | C. financial planning |
When borrowing money, it is irresponsible and immature to: A. default B. invest the money C. use it for luxuries D. pay it back | A. default |
Budgeting is a new way to: A. save money B. invest money C. estimate income and expenses D. restrict your spending | C. estimate income and expenses |
Keeping track of where your money goes is a step toward: A. being stingy B. limiting spending C. never having surprises D. always having enough | D. always having enough |
When it's not realistic to ask for a raise or higher commission rate, you can increase your income by: A. taking cash from the register B. playing the lottery C. taking advantage of the client D. recommending additional services | D. recommending additional services |
The practice of retailing consists of: A. recommending additional services B. misrepresenting products C. recommending and selling products D. selling yourself | C. recommending and selling products |
To be successful in sales required ambition, determination, and: A. boldness B. insincerity C. aggression D. a good personality | D. a good personality |
The principles of successful sales include all of the following except: A. know your products B. demonstrate use if possible C. always use a soft sell approach D. never misrepresent your product | C. always use a soft sell approach |
When retailing products to your clients, practice all the following except: A. asking what products they use B. telling them what they need C. describing a product's benefits D. mentioning any sales | B. telling them what they need |
To build a successful career in cosmetology, it is vital to build a client base, which consists of A. one-time customers B. walk-in customers C. first-time customers D. steady customers | D. steady customers |
An important point to keep in mind when building a client base is: A. always be positive B. rushing clients through their service C. developing intimate personal relationships D. recommending all sale products | A. always be positive |
An inexpensive, easy marketing technique that can help build your client base is: A. word of mouth B. business card referrals C. advertising balloons D. newspaper inserts | B. business card referrals |
The best time to get your client back for the next appointment is: A. two weeks before she is due back B. a week before she is due back C. while she is still in your chair D. when she needs new services | C. while she is still in your chair |