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MOPS
Scheduling Unit Test Review
| Question | Answer |
|---|---|
| Most important information to have when scheduling appts. | Physician's availability |
| Info you should obtain when scheduling an appt | Name, Phone #, Ins. Info, Reason for visit |
| 3 systems for office appts | schedule, flexible hours, open scheduling |
| 3 ways to remind pts about an appt. | appt. card, post card in tickler file, phone call-day before |
| why apt book should leave some open time slots | walk-in emergencies, new patients |
| 3 factors taken into consideration when scheduling appts. | doctors preference, patients needs, available equipment |
| what to look for when selecting apt book | opens flat, proper size for office, room for pt. info. |
| establishing the matrix | advance preparation-block out time physician is un-available |
| buffer time | 15-20 min in the morning and afternoon (for doctor) |
| group/cluster scheduling | same type of appt, same day of the week |
| 2 things to schedule a series of appts | schedule appts: same day, same time |
| main purpose of appt. scheduling | to make the best use of effective time mgmt |
| effective time mgmt. accomplishes | makes best use of staff time and allows for emergencies |
| most important thing to remember when keeping appt. book | it is a legal document |
| best time to schedule habitually late patient | last apt of the day. Call to remind them |
| 2 reasons appt cards avoid misunderstandings | saves on time consuming phone calls and prevents errors |
| who will determine patient emergency? | the doctor |
| triage | prioritizing patients based on their medical needs |
| double booking | more than one person scheduled in a single time slot |
| wave scheduling | three patients @ same time on the hour - seen in the order of their arrival |
| modified wave scheduling | two at the top of the hour, one at the half hour |
| open scheduling | no appts, seen in the order of their arrival |
| flexible hours scheduling | different hours on different days |
| new patient | 1 hour appointment |
| injury and suture removal | 15 min. appointment |
| normal appointment | 30 minutes |