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MOPS

Scheduling Unit Test Review

QuestionAnswer
Most important information to have when scheduling appts. Physician's availability
Info you should obtain when scheduling an appt Name, Phone #, Ins. Info, Reason for visit
3 systems for office appts schedule, flexible hours, open scheduling
3 ways to remind pts about an appt. appt. card, post card in tickler file, phone call-day before
why apt book should leave some open time slots walk-in emergencies, new patients
3 factors taken into consideration when scheduling appts. doctors preference, patients needs, available equipment
what to look for when selecting apt book opens flat, proper size for office, room for pt. info.
establishing the matrix advance preparation-block out time physician is un-available
buffer time 15-20 min in the morning and afternoon (for doctor)
group/cluster scheduling same type of appt, same day of the week
2 things to schedule a series of appts schedule appts: same day, same time
main purpose of appt. scheduling to make the best use of effective time mgmt
effective time mgmt. accomplishes makes best use of staff time and allows for emergencies
most important thing to remember when keeping appt. book it is a legal document
best time to schedule habitually late patient last apt of the day. Call to remind them
2 reasons appt cards avoid misunderstandings saves on time consuming phone calls and prevents errors
who will determine patient emergency? the doctor
triage prioritizing patients based on their medical needs
double booking more than one person scheduled in a single time slot
wave scheduling three patients @ same time on the hour - seen in the order of their arrival
modified wave scheduling two at the top of the hour, one at the half hour
open scheduling no appts, seen in the order of their arrival
flexible hours scheduling different hours on different days
new patient 1 hour appointment
injury and suture removal 15 min. appointment
normal appointment 30 minutes
Created by: wenchie040
 

 



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