Question 1

The concepts of health include...?

Accepted Answer

1. The absence of disease or disability
2. Soundness of mind, body, and spirit

Question 2

Patient rights and responsibilities are standards addressed by what organization?

Accepted Answer

The Joint Commission (TJC)

Question 3

The standard of practice limitations imposed upon a healthcare provider are based on local regulations and which of the following elements?

Accepted Answer

The provider’s training and experience

Question 4

In the healthcare field, accountability means that providers ______ .

Accepted Answer

1. Are held responsible for their actions
2. Must continue their education in the healthcare field
3. Provide the best healthcare possible

Question 5

A patient requests the HM’s advice concerning the care they are undergoing. What is the appropriate response?

Accepted Answer

Refer the patient to the nurse or physician responsible for the care

Question 6

True or False: Personal and medical information learned about a patient as the result of the HM position is privileged and must not be shared with unauthorized individuals.

Accepted Answer

True

Question 7

Interpersonal relations...

Accepted Answer

How one responds and regards others

Question 8

Culture....

Accepted Answer

Learned and shared behavior patterns and standards

Question 9

Race....

Accepted Answer

Inherited characteristics

Question 10

A patient who is a professed atheist is placed on the Very Serious List (VSL) with a poor prognosis for recovery. What is considered inappropriate and unethical?

Accepted Answer

Attempting to convince the patient to accept a religious belief

Question 11

True or False: The communication process takes place only through the written or spoken word.

Accepted Answer

False

Question 12

Communication barriers inhibit the flow of information and may consist of what factors?

Accepted Answer

1. Hearing impairment
2. Age
3. Education

Question 13

The most common cause of ineffective communication and the most difficult obstacle to identify is which of the following barriers?

Accepted Answer

Psychological

Question 14

In the communication process, listening is a critical skill and can be improved by developing NONE of these attitudes and behaviors....

Accepted Answer

1. Anticipating what the patient will say
2. Managing distractions
3. Taking notes

Question 15

The purpose of therapeutic communication does not include...

Accepted Answer

Providing information on the appropriate clinic for treatment

Question 16

Developing a patient’s history of a complaint...

Accepted Answer

Therapeutic communication

Question 17

Explaining the necessities and methods of personal hygiene to the parent of a young patient...

Accepted Answer

Contact point communication

Question 18

Providing self-care instructions to a patient released to convalescent leave....

Accepted Answer

Therapeutic communication

Question 19

Directing the patient to the pharmacy to fill a prescription....

Accepted Answer

Contact point communication

Question 20

What are goals of patient health education?

Accepted Answer

1. Promoting patient self-care
2. Promoting behavior modification
3. Influencing a patient’s attitude toward health and disease

Question 21

Patient education is the responsibility of ______.

Accepted Answer

All members of the healthcare team

Question 22

In the emergency room, the HM is examining a patient who suddenly vomits and states that he has been feeling nauseous for the past several hours.

Accepted Answer

Both subjective and objective observations

Question 23

A patient claims to have swallowed many respiratory problems pills and complains of sleepiness and nausea.

Accepted Answer

Subjective observations only

Question 24

A patient complains of chest pain and has difficulty breathing.

Accepted Answer

Subjective observations only

Question 25

When picking up a patient’s dinner tray, the HM notices that only the liquids have been consumed at this meal, although the patient has normally eaten full meals before this.

Accepted Answer

Objective observations only

Question 26

An EKG performed on a patient is interpreted as normal and the patient’s breathing improves with oxygen therapy

Accepted Answer

Objective observations only

NHOH HM Manual Ch 11

NAVEDTRA 14295B HM Manual Ch 11: Fundamentals of Patient Care

Question	Answer
The concepts of health include...?	1. The absence of disease or disability 2. Soundness of mind, body, and spirit
Patient rights and responsibilities are standards addressed by what organization?	The Joint Commission (TJC)
The standard of practice limitations imposed upon a healthcare provider are based on local regulations and which of the following elements?	The provider’s training and experience
In the healthcare field, accountability means that providers ______ .	1. Are held responsible for their actions 2. Must continue their education in the healthcare field 3. Provide the best healthcare possible
A patient requests the HM’s advice concerning the care they are undergoing. What is the appropriate response?	Refer the patient to the nurse or physician responsible for the care
True or False: Personal and medical information learned about a patient as the result of the HM position is privileged and must not be shared with unauthorized individuals.	True
Interpersonal relations...	How one responds and regards others
Culture....	Learned and shared behavior patterns and standards
Race....	Inherited characteristics
A patient who is a professed atheist is placed on the Very Serious List (VSL) with a poor prognosis for recovery. What is considered inappropriate and unethical?	Attempting to convince the patient to accept a religious belief
True or False: The communication process takes place only through the written or spoken word.	False
Communication barriers inhibit the flow of information and may consist of what factors?	1. Hearing impairment 2. Age 3. Education
The most common cause of ineffective communication and the most difficult obstacle to identify is which of the following barriers?	Psychological
In the communication process, listening is a critical skill and can be improved by developing NONE of these attitudes and behaviors....	1. Anticipating what the patient will say 2. Managing distractions 3. Taking notes
The purpose of therapeutic communication does not include...	Providing information on the appropriate clinic for treatment
Developing a patient’s history of a complaint...	Therapeutic communication
Explaining the necessities and methods of personal hygiene to the parent of a young patient...	Contact point communication
Providing self-care instructions to a patient released to convalescent leave....	Therapeutic communication
Directing the patient to the pharmacy to fill a prescription....	Contact point communication
What are goals of patient health education?	1. Promoting patient self-care 2. Promoting behavior modification 3. Influencing a patient’s attitude toward health and disease
Patient education is the responsibility of ______.	All members of the healthcare team
In the emergency room, the HM is examining a patient who suddenly vomits and states that he has been feeling nauseous for the past several hours.	Both subjective and objective observations
A patient claims to have swallowed many respiratory problems pills and complains of sleepiness and nausea.	Subjective observations only
A patient complains of chest pain and has difficulty breathing.	Subjective observations only
When picking up a patient’s dinner tray, the HM notices that only the liquids have been consumed at this meal, although the patient has normally eaten full meals before this.	Objective observations only
An EKG performed on a patient is interpreted as normal and the patient’s breathing improves with oxygen therapy	Objective observations only

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