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Indigo Module

Professionalism Review 3

QuestionAnswer
Explain the relationships among culture, ethnicity, race, and nationality. Culture-Language/beliefs/values passed to next generation. Ethnicity-Cultural characteristics. Race-Ancestry. Nationality-Person belongs to a country, legal/social benefits.
Explain how changes in the Canadian health-care delivery have adversely affected newcomers and their access to health care. Shortage of physicians – unable to find a family physician  Clinic doctors cannot establish a client-physician relationship.
Outline some of the problems related to hospitalization that are experienced by minorities. Hectic pace may intimidate/confuse them. They may not accept the urgency of the test. Find it difficult to participate in their own health care. 
How can the AOP/HOP protect the privacy of a very modest client? Give client two gowns. Let doctor know. Have nurse/MOA present during an exam. Keep distance. Family member present.
Religious constraints, Explain effect on health-care Beliefs can make certain medical treatments/procedures unacceptable. Respect the client’s decision. See if an alternative is available. Some would not consider themselves healthy if they were unable to provide for their families.
Explain some steps the health office professional can take to overcome language barriers Be patient/friendly on the phone. Take extra time to speak clearly/slightly slower. Make instructions easy. Avoid medical jargon. Have the client repeat information. Pause from time to time.
Created by: Barbara Ross
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