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Indigo Module
Professionalism Review 1
| Question | Answer |
|---|---|
| How have the duties and responsibilities of the Administrative Office Professional / HOP changed over the past 10 or 20 years, both in the hospital and in the health office setting. | More formalized More responsibilities More education requirements |
| Differentiate between attributes and skill. Identify and discuss three attributes and three skills that are important in health office administration | A-Inborn quality/characteristic-Professionalism/ appearance/manner,analytical thinking,good judgment, approachable manner/friendly personality, flexibility. S- learned-Organize, terminology, keyboarding, computer, transcription |
| Define professionalism, and discuss what it means for the health-care professional. | Conduct appropriate; a courteous, businesslike, respectful attitude, manner and appearance. A HOPs role is important, vital and carries a tremendous responsibility.You need to practice and uphold standards, rules and policies |
| What is meant by the term triage? How does effective triage relate to good judgment? | Assessing the seriousness of a client’s presenting problem. Recognize a potential emergency and apply good judgment in how to deal with these situations |
| What are the main benefits of remaining calm in an emergency? | Controls impulsive behaviour in order to respond and clear thinking and applying knowledge before taking efficient and effective action |
| What are the main advantages of belonging to a professional organization? | Support the purpose, mission and goals. Become involved. Keep the abreast of trends and changes. Offer resources, learning materials and continuing education. Promote professional pride. |
| What is the purpose of a medical office simulation component, an externship, or cooperative placement experience? | To apply what you have learned to a practical setting, general work experience, personal insight into your own abilities/strengths/needs for improvement, develop a level of professionalism and professional ethics. |
| What is the recommended font, spacing, and choice of size and colour of paper when writing a resume? | Times New Roman or Arial, Single spacing, 10- or 12- point font, 8.5 x 11 white or off white paper |
| What is the advantage of networking with respect to a job search? | Many jobs are secured by personal recommendations and word of mouth. |
| Compare and contrast the responsibilities and expectations of the student and the employer during a co-op or workplace experience. | S-The employer will provide an experience that reflects the objectives and expectations outlined by the initial agreement. E-The student involved is qualified and will abide by the workplace rules. |
| What does working within your scope of practice mean? | Working within the parameters of duties and responsibilities outlined by one’s professional training and skill set. |
| List the benefits of ongoing education for the Administrative Office Professional/ HOP. | To keep abreast of technological and communication advances, to assume a wider range of responsibilities, multiple skills will continue to grow, broaden your career opportunities. |
Created by:
Barbara Ross
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