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Block lll, Unit 5
Management Improvement Tools & Techniques
| Question | Answer |
|---|---|
| What is brainstorming? (5-1) | An excellent technique for creative thinking that allows members to quickly generate, clarify and evaluate a list of ideas. Emphasizes quantity, not quality; and works best with a skilled facilitator. |
| What are the phases of brainstorming? (5-1) | Generate ideas, clarify and evaluate. |
| What happens during the generation phase of brainstorming? (5-1) | Clearly state the topic and write it down, then allow time for group members to silently come up with ideas. |
| What do you NOT do during the generation phase of brainstorming? (5-1) | Criticize and/or discuss any ideas. |
| How long does the generation phase of brainstorming last? (5-1) | Until all ideas have been exhausted. |
| What is an affinity diagram? (5-2) | A tool that takes large amounts of data and organizes them into groupings based on their natural relationships. (Taking a large number of ideas and sorting them into groups.) |
| What are the advantages of affinity diagrams? (5-2) | They help sift through large volumes of data and encourage new thinking patterns. |
| What are the first two steps of the affinity diagram process? (5-3) | Generate ideas. Display the ideas. |
| What tool is most often used to generate the ideas grouped by affinity diagrams or ranked by a prioritization matrix? (5-2) | Brainstorming. |
| How should the ideas grouped by affinity diagrams be displayed? | In random order on a board, wall or tabletop (etc.). |
| What is a prioritization matrix? (5-4) | A tool to help teams achieve consensus about an issue. It ranks problems or issues using criteria important to your organization. |
| List some examples of criteria used in a prioritization matrix. (5-4) | Frequency, impact, importance, cost, amount of time, feasilbility. |
| Why should you prioritize ideas? (5-4) | To clearly see which problems are most important to work on solving first (which have the biggest bang for the buck). |
| What is an action plan? (5-6) | A summary of the recipe for accomplishing our objectives. |
| How many action plans should you have for each objective? (5-6) | One. |
| What information is typically included in an action plan? (5-6) | Action item. Short term/Long term. Person Responsible. Schedule. |
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