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Block lll, Unit 5

Management Improvement Tools & Techniques

QuestionAnswer
What is brainstorming? (5-1) An excellent technique for creative thinking that allows members to quickly generate, clarify and evaluate a list of ideas. Emphasizes quantity, not quality; and works best with a skilled facilitator.
What are the phases of brainstorming? (5-1) Generate ideas, clarify and evaluate.
What happens during the generation phase of brainstorming? (5-1) Clearly state the topic and write it down, then allow time for group members to silently come up with ideas.
What do you NOT do during the generation phase of brainstorming? (5-1) Criticize and/or discuss any ideas.
How long does the generation phase of brainstorming last? (5-1) Until all ideas have been exhausted.
What is an affinity diagram? (5-2) A tool that takes large amounts of data and organizes them into groupings based on their natural relationships. (Taking a large number of ideas and sorting them into groups.)
What are the advantages of affinity diagrams? (5-2) They help sift through large volumes of data and encourage new thinking patterns.
What are the first two steps of the affinity diagram process? (5-3) Generate ideas. Display the ideas.
What tool is most often used to generate the ideas grouped by affinity diagrams or ranked by a prioritization matrix? (5-2) Brainstorming.
How should the ideas grouped by affinity diagrams be displayed? In random order on a board, wall or tabletop (etc.).
What is a prioritization matrix? (5-4) A tool to help teams achieve consensus about an issue. It ranks problems or issues using criteria important to your organization.
List some examples of criteria used in a prioritization matrix. (5-4) Frequency, impact, importance, cost, amount of time, feasilbility.
Why should you prioritize ideas? (5-4) To clearly see which problems are most important to work on solving first (which have the biggest bang for the buck).
What is an action plan? (5-6) A summary of the recipe for accomplishing our objectives.
How many action plans should you have for each objective? (5-6) One.
What information is typically included in an action plan? (5-6) Action item. Short term/Long term. Person Responsible. Schedule.
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