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Test 4 - MOAA
Test 4
Term | Definition |
---|---|
Assess | Determine Patient's learning needs and how to meet them. |
Body Language | Set of non-verbal means of communication. |
Closed Ended Question | Question that can be answered with a "yes" or "no." |
Discriminating | Acting against a person's interest due to a perceived difference in race, gender, economic or status. |
Documenting | Process of capturing information into the patient's chart. |
Empathy | Identification with another person's feelings. |
Evaluation | Process of verifying a patient's progress. |
Examples | Illustrations of concepts or ideas. |
Feedback | Information that is reflected in an interpersonal exchange. |
Implementing | Process of taking action; putting a plan in place. |
Open Ended Question | Question that requires more than a "yes" or "no." |
Personal Space | Area around a person deemed the "comfort zone." |
Planning | Process of researching the actions or steps needed to implement a plan or project. |
Professional Distance | Professional Relationship |
Reflecting | Process of repeating information that is communicated. |
Stereotyping | Process of shaping an opinion based solely on something like race, gender, or economic status. |
Sympathy | Pity |
Describe two forms of proper speaking. | Content and Clarity |
Describe the five C's of better Communication | Content, Conciseness, Clarity, Coherence, & Check. |
Describe two examples of body language. | Facial Expressions & Gestures |
Describe one example of therapeutic touch. | Touching a patient's arm during a time of sadness can relay a sense of kindness. |
Describe one example of how to work with site impaired patients. | They must escort patients who cannot see well to treatment rooms or the restroom, being careful to alert the patients to any steps, ramps, or slopes. |
Describe one example of how to work with speech impaired patients. | If communication is difficult, you can ask patients to repeat themselves. If still cannot understand, you can ask them to write it down. |
Describe Kubler-Ross 5 stages of Grief. | Denial, Anger, Bargaining, Depression, & Acceptance. |
Denial | Patients refuse to believe what is happening or has happened to them. This stage lasts until the patients accept whatever the situation. |
Anger | Patients become angry, perhaps with the people who have died or the physicians who have given them the diagnosis. |
Bargaining | An attempt to make promises in return for something. |
Depression | Deep sadness over the loss sets in. |
Acceptance | Patient accept the death or diagnosis and begin to move on. |
Describe Maslow's hierarchy of needs. | Maslow arranges human needs on a pyramid with basic needs at the bottom and higher needs at the top. |
Which word best describes individuals who work in the healthcare field? | Professional |
Describe two examples of a proper learning environment. | The teaching environment must be conducive to learning. It must be quiet and free from interruptions, and it should be well lighted. |