Determine Patient's learning needs and how to meet them.

Set of non-verbal means of communication.

Closed Ended Question

Question that can be answered with a "yes" or "no."

Acting against a person's interest due to a perceived difference in race, gender, economic or status.

Process of capturing information into the patient's chart.

Identification with another person's feelings.

Process of verifying a patient's progress.

Illustrations of concepts or ideas.

Information that is reflected in an interpersonal exchange.

Process of taking action; putting a plan in place.

Question that requires more than a "yes" or "no."

Area around a person deemed the "comfort zone."

Process of researching the actions or steps needed to implement a plan or project.

Process of repeating information that is communicated.

Process of shaping an opinion based solely on something like race, gender, or economic status.

Describe the five C's of better Communication

Content, Conciseness, Clarity, Coherence, & Check.

Describe one example of therapeutic touch.

Touching a patient's arm during a time of sadness can relay a sense of kindness.

Describe one example of how to work with site impaired patients.

They must escort patients who cannot see well to treatment rooms or the restroom, being careful to alert the patients to any steps, ramps, or slopes.

Describe one example of how to work with speech impaired patients.

If communication is difficult, you can ask patients to repeat themselves. If still cannot understand, you can ask them to write it down.

Describe Kubler-Ross 5 stages of Grief.

Denial, Anger, Bargaining, Depression, & Acceptance.

Patients refuse to believe what is happening or has happened to them. This stage lasts until the patients accept whatever the situation.

Patients become angry, perhaps with the people who have died or the physicians who have given them the diagnosis.

An attempt to make promises in return for something.

Deep sadness over the loss sets in.

Patient accept the death or diagnosis and begin to move on.

Describe Maslow's hierarchy of needs.

Maslow arranges human needs on a pyramid with basic needs at the bottom and higher needs at the top.

Describe two examples of a proper learning environment.

The teaching environment must be conducive to learning. It must be quiet and free from interruptions, and it should be well lighted.

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Test 4 - MOAA

Test 4

Term	Definition
Assess	Determine Patient's learning needs and how to meet them.
Body Language	Set of non-verbal means of communication.
Closed Ended Question	Question that can be answered with a "yes" or "no."
Discriminating	Acting against a person's interest due to a perceived difference in race, gender, economic or status.
Documenting	Process of capturing information into the patient's chart.
Empathy	Identification with another person's feelings.
Evaluation	Process of verifying a patient's progress.
Examples	Illustrations of concepts or ideas.
Feedback	Information that is reflected in an interpersonal exchange.
Implementing	Process of taking action; putting a plan in place.
Open Ended Question	Question that requires more than a "yes" or "no."
Personal Space	Area around a person deemed the "comfort zone."
Planning	Process of researching the actions or steps needed to implement a plan or project.
Professional Distance	Professional Relationship
Reflecting	Process of repeating information that is communicated.
Stereotyping	Process of shaping an opinion based solely on something like race, gender, or economic status.
Sympathy	Pity
Describe two forms of proper speaking.	Content and Clarity
Describe the five C's of better Communication	Content, Conciseness, Clarity, Coherence, & Check.
Describe two examples of body language.	Facial Expressions & Gestures
Describe one example of therapeutic touch.	Touching a patient's arm during a time of sadness can relay a sense of kindness.
Describe one example of how to work with site impaired patients.	They must escort patients who cannot see well to treatment rooms or the restroom, being careful to alert the patients to any steps, ramps, or slopes.
Describe one example of how to work with speech impaired patients.	If communication is difficult, you can ask patients to repeat themselves. If still cannot understand, you can ask them to write it down.
Describe Kubler-Ross 5 stages of Grief.	Denial, Anger, Bargaining, Depression, & Acceptance.
Denial	Patients refuse to believe what is happening or has happened to them. This stage lasts until the patients accept whatever the situation.
Anger	Patients become angry, perhaps with the people who have died or the physicians who have given them the diagnosis.
Bargaining	An attempt to make promises in return for something.
Depression	Deep sadness over the loss sets in.
Acceptance	Patient accept the death or diagnosis and begin to move on.
Describe Maslow's hierarchy of needs.	Maslow arranges human needs on a pyramid with basic needs at the bottom and higher needs at the top.
Which word best describes individuals who work in the healthcare field?	Professional
Describe two examples of a proper learning environment.	The teaching environment must be conducive to learning. It must be quiet and free from interruptions, and it should be well lighted.

Created by: Theresahope

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