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POBF Lesson 1

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Term
Definition
Abbreviation,   a shortened form of a written word or phrase used in place of the whole word or phrase.  
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active   characterized by action rather than by contemplation or speculation an active life.  
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Aggressive communication style   Aggressive communication is a method of expressing needs and desires that does not take in to account the welfare of others. A harmful communication style, aggressive communication can end up worsening social anxiety by making others view you more harshly  
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Analyzers   An analyser or analyze is a person or device that analyses given data .  
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Analyzers' non-verbal behaviors   Non-verbal communication includes pitch, speed, tone and volume of voice, gestures and facial expressions, body posture, stance, and proximity to the listener, eye movements and contact, and dress and appearance.  
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assertive communication style,   Assertive communication is the ability to express positive and negative ideas and feelings in an open, honest and direct way  
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Brainstorming,   the mulling over of ideas by one or more individuals in an attempt to devise or find a solution to a problem  
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Constructive Criticism   Constructive Criticism is when instead of telling  
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Controllers, Controllers' non-verbal behaviors   As a matter of fact, there are six major categories of nonverbal behavior. These behaviors can be practiced in the mirror prior to giving a speech or presentation in front of an audience to perfect them.  
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Criticism   Generally, it suggests disapproval of something, or disagreement with something – it emphasizes the downsides of something.  
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Customer   A party that receives or consumes products (goods or services) and has the ability to choose between different products and suppliers. See also buyer.  
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, Customer Relations AKA customer service   Customer relations are the relationships that a business has with its customers and the way in which it treats them. ... Customer relations is the department within a company that deals with complaints from customers.  
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Defensive,   Defensive behavior is defined as that behavior which occurs when an individual perceives threat or anticipates threat in the group.  
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Detached   In regards to emotional detachment, it is a feeling of being unable to connect and open up to people.  
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Enunciate   . Make sure your enunciation is clear when ordering in a restaurant so you don't get French flies instead of French fries.  
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Etiquette   The rules of writing a thank you note are an example of etiquette.  
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Formative evaluation   refers to a wide variety of methods that teachers use to conduct in-process evaluations of student comprehension, learning needs, and academic progress during a lesson, unit, or course  
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, Impact evaluation, Involved   Impact evaluation assesses the changes that can be attributed to a particular intervention, such as a project.  
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Need Target audience    
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