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POBF Lesson 1

Abbreviation, a shortened form of a written word or phrase used in place of the whole word or phrase.
active characterized by action rather than by contemplation or speculation an active life.
Aggressive communication style Aggressive communication is a method of expressing needs and desires that does not take in to account the welfare of others. A harmful communication style, aggressive communication can end up worsening social anxiety by making others view you more harshly
Analyzers An analyser or analyze is a person or device that analyses given data .
Analyzers' non-verbal behaviors Non-verbal communication includes pitch, speed, tone and volume of voice, gestures and facial expressions, body posture, stance, and proximity to the listener, eye movements and contact, and dress and appearance.
assertive communication style, Assertive communication is the ability to express positive and negative ideas and feelings in an open, honest and direct way
Brainstorming, the mulling over of ideas by one or more individuals in an attempt to devise or find a solution to a problem
Constructive Criticism Constructive Criticism is when instead of telling
Controllers, Controllers' non-verbal behaviors As a matter of fact, there are six major categories of nonverbal behavior. These behaviors can be practiced in the mirror prior to giving a speech or presentation in front of an audience to perfect them.
Criticism Generally, it suggests disapproval of something, or disagreement with something – it emphasizes the downsides of something.
Customer A party that receives or consumes products (goods or services) and has the ability to choose between different products and suppliers. See also buyer.
, Customer Relations AKA customer service Customer relations are the relationships that a business has with its customers and the way in which it treats them. ... Customer relations is the department within a company that deals with complaints from customers.
Defensive, Defensive behavior is defined as that behavior which occurs when an individual perceives threat or anticipates threat in the group.
Detached In regards to emotional detachment, it is a feeling of being unable to connect and open up to people.
Enunciate . Make sure your enunciation is clear when ordering in a restaurant so you don't get French flies instead of French fries.
Etiquette The rules of writing a thank you note are an example of etiquette.
Formative evaluation refers to a wide variety of methods that teachers use to conduct in-process evaluations of student comprehension, learning needs, and academic progress during a lesson, unit, or course
, Impact evaluation, Involved Impact evaluation assesses the changes that can be attributed to a particular intervention, such as a project.
Need Target audience
Created by: ylop52



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