vocab
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| automated system | plays a recorded message while caller waits for available receptionist
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| conference call | feature that allows 2 or more parties to speak on the phone at once
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| speaker phone | two or more parties may be in the same room while conversing with another party on the phone
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| hold feature | allows receptionist to put a caller in a queue in order to take another call
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| automatic dialer | automatically redials number until someone answers
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| automatic routing unit | electronically answers and routes calls after receiving a prompt from the caller
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| telephone etiquette | how one speaks while on the phone
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| "directing patient calls to the physician" | given criteria, return call notes go in patient charts
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| telephone triage | place calls in priority order
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| established patient | a patient who has previously received care from the office
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| new patient | a patient who has not previously received care from the office
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| "prioritizing phone calls" | short calls first, long calls after
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| "using answering service" | contains information on how to contact a physician, take messages, and website information
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| "leaving messages" | don't leave details in messages for a patient
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| "calling in Rx" | get name and number of patient, date of birth, name of medication, name and phone number of preferred pharmacy
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| "arranging for translation services" | receptionist usually calls for the translator if needed
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Created by:
Mika42016
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