Study Guide Questions
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| What course of action should a supervisor take when a subordinate has been performing below his/her usual standards? | -Counsel about substandard performance
-Attempt to define the problem with the soldier
-Affor opportunity and time to solve the problem
-Make a written statement of counseling
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| Explain the advantages/disadvantages of Non-Directive counseling | Advantages-Encourage maturity; encourages open communication; develops personal responsibility
Disadvantages-More time-consuming; requires greatest counselor skill
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| What are the three approaches to counseling? | Directive; Non-directive; Combined
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| Explain the advantages of Directive Counseling | Advantages-Quickest method; good for people who need clear, concise direction; Allows counselors to actively use their experience
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| Disadvantages of Directive Counseling | Deosn't encourage subordinates to be a part of the solution; tends to treat symprtoms not problems; tends to discourage subordinates from talking freely; solution is the counselors not the subordinates
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| Is it a requirement that a leader counsel his/her subordinates | Yes. A leader who neglects to counsel his subordinates is negligent in his performance of duty
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| Is performance counseling limited to bad performance? | No. Counseling may also be for good performance
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| What is counseling? | Counseling is the process used by leaders to review with a subordinate the subordinates demonstrated performance and potential
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| What are some counseling techniques leaders may explore during the nondirective or combined counseling approaches | Suggesting alternatives; recommending; persuading; advising
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| A counseling session consists of what 4 basic components? | Opening the session; discussing the issues; developing the plan of action; recording and closing the session
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| Explain the advantages and disadvantages of Combined counseling | Advantages-moderately quick; encourages maturity and open communication; allows counselors to actively use their experience
Disadvantages-may take too much time for some situations
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| What are the three major categories of developmental counseling? | Event; performance and professional growth
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| How many human needs are there? | 4 (physical, social, security and higher)
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| What is tact? | a keen sense of what to do or say in order to maintain good relations with others and avoid offense
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| What is the objective of counseling? | For one person to help another
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| When is the directive approach in counseling most likely to be used? | When time is short, when the leader knows what to do, when the counseled soldier has limited problem-solving abilities
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| To insure that they understand the message sent to them, the receiver should send what back to the transmitter? | Feedback
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| What are the qualities of an effective counselor? | Respect for subordinates; self-awareness; cultural awareness; empathy; credibility
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| What are the 7 steps to problem solving? | ID the problem; gather information; develop criteria; generate possible solutions; analyze possible solutions; compare possible solutions; make and implement the decision
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| What is communications? | Communications is the flow or exchange of information and ideas from one person to another
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| Faulty communications causes most problems. True or false? | True
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| What are some examples of Event counseling? | Instances of superior or substandard performance; reception and integration counseling; crisis; referral; promotion; separation
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| What are the steps required to prepare for counseling? | Select a suitable place; schedule the time; notify the subordinate well in advance; organize information; outline the counseling session components; plan your counseling strategy; establish the right atmosphere
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| What are the 4 stages of the counseling process? | Identify the need for counseling; prepare for counseling; conduct counseling; follow up
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| What areas would you ocver in a reception and integration counseling? | chain of command familiarization; organizational standards; security and safety issues; NCO support channel; on/off duty conduct; personnel/personal affairs/initial and special clothing issue; organizatinal history, structure and mission; soldier programs
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| Leaders should seek to develop and improve what three leader counseling skills? | Active listening; responding; questioning
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| What are the stresses that influence behavior | Fear; hunger; illness; anxiety; fatigue
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| By neglecting the welfare of your soldiers, you will probably do what? | Lose their respect and loyal cooperation
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| What form is used for counseling | DA Form 4856E
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| In communications, your exchange of information has three important parts which are... | Message; content; context
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| Name some good conditions that make for good discipline | High performance standards; loyalty to superiors and subordinates; competitive activities; tough training; open channel of communications
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