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Health and safety
health and safety
Question | Answer |
---|---|
define quality assurance | systematic assessment to ensure that service is of the highest standard; ensures a safe occupational environment; ensures prompt treatment and lab tests as well as reasonable wait times |
what is included in quality assureance? | includes establishing promoting and maintaining a safe occupational environment; embodies specific goals and criteria |
what are expectations of a patient as it relates to quality assurance? | excellents in assessment, diagnosis, treatment and ongoing care |
incident report | is a formal/ legal documentation of any procedure, protocol, or policy that results in undesirable effects |
what is included on an incident report? | summary of event; details of event leading up to incident; date & time; who was present & who was involved; who was notified & when; what action was taken; evaluation of the incident & outcome; recommendations for preventing a similar occurance |
cumulative stress disorder | overuse of any part of the body leading to injury |
what are some problems frequently reviewd by the QA committee? | clients re-admitted shortly after discharge, unscheduled return after surgery; nosocomial infections; falls; medication errors |
what are some trouble spots that may be reviewed in a health office? | prescription, documentation, charting errors; mislabelling of specimens; multiple needle sticks by staff; delay in test results, returning calls, answering phones, patient/client complaints |