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Ch15: Marketing

Chapter 15: Closing the Sale

QuestionAnswer
obtaining an agreement to buy closing the sale
things customers do or say to indicate a readiness to buy buying signals
initial effort to close the sale trial close
to pledge oneself; to be bound to do commit
come into the possession of something acquire
encourages a customer to make a decision between two items which close
used when a product is in short supply or when the price will be going up in the near future standing-room-only close
the method in which you ask for the sale direct close
method where you explain services that might overcome obstacles or problems service close
selling additional good or services to the customer (items that will save them time or money in the long run) suggestion selling
recognized with gratitude appreciated
finding customers and keeping them satisfied customer relationship management
amount or total volume
Created by: kweenbee30
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