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Ch15: Marketing Test

Enter the letter for the matching Answer
incorrect
1.
amount or total
incorrect
2.
used when a product is in short supply or when the price will be going up in the near future
incorrect
3.
obtaining an agreement to buy
incorrect
4.
things customers do or say to indicate a readiness to buy
incorrect
5.
selling additional good or services to the customer (items that will save them time or money in the long run)
incorrect
6.
finding customers and keeping them satisfied
A.
standing-room-only close
B.
volume
C.
buying signals
D.
closing the sale
E.
suggestion selling
F.
customer relationship management
Type the Answer that corresponds to the displayed Question.
incorrect
7.
initial effort to close the sale
incorrect
8.
come into the possession of something
incorrect
9.
encourages a customer to make a decision between two items
incorrect
10.
recognized with gratitude
incorrect
11.
method where you explain services that might overcome obstacles or problems
incorrect
12.
the method in which you ask for the sale
incorrect
13.
to pledge oneself; to be bound to do

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Created by: kweenbee30
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