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MarketingVocats4.02
| Question | Answer |
|---|---|
| Being aware of personal feelings and using them to make decisions and being able to manage emotions and handle them. | Emotional Intelligence |
| Understanding another person’s situation or feelings. | Empathy |
| Self-respect or valuing ones personal worth | Self Esteem |
| Learning about oneself by looking at work values, interests, aptitude, abilities, and personality traits. | Self assessment |
| Describe what is important to someone in a career | Work Values |
| The things someone enjoys spending time doing | Interests |
| Those things that come naturally or may be learned quickly. | Aptitude |
| Another term for aptitude | Abilities |
| Not necessarily learned but are part of someone’s personality like friendliness and creativity. | Personality Traits |
| Guidelines for human behavior; the study of moral choices. | Ethics |
| The part of human behavior that can be evaluated in terms of right or wrong. | Morals |
| Accepted levels of behavior to which individual behavior is compared. | Standards |
| The result of an action | Consequences |
| Positive traits, such as loyalty, respect, honesty, and compassion that are found within a person. | Virtues |
| Recognizing the difference between right and wrong, then choosing what is right. | Ethical Behavior |
| One might obtain his/her belief system from his/her spiritual being, parents, or government. | Higher Authority |
| A belief system might be based on values and beliefs of the individual’s nation or origin or residence. | Culture |
| One might use reason as a tool for making ethical decisions | Logic |
| Applying principles of right or wrong to workplace situations | Business Ethics |
| A systematic set of rules and procedures used to guide the behavior of an individual, business, or culture. | Code of Ethics |
| The obligations of an employee to fulfill the job responsibilities and to give the employer a fair day’s work for the pay earned. | Employee Duties |
| The entitlement of an employee to equal opportunity, fair pay, and safe working conditions. | Employee Rights |
| Protects rights like discrimination based on age, ethnicity, and religion. | Equal Opportunity Act |
| A work environment that fosters positive productivity, quality work, workplace values, commitment to excellence, constructive criticism, encouragement for growth, and continuing education | Positive Climate |
| Awareness of cultural differences and similarities. | Cultural Sensitivity |
| Different people have different backgrounds and identities. | Diversity |
| Acceptable social behavior in business or professional situations-differs from country to country | Business Etiquette |
| Identifying someone or something by a single trait or as a member of a certain group rather than as individuals | Stereotyping |
| The belief that one’s own culture is the best. This often leads to a more severe cultural problem called prejudice, which brings out hostility towards a group. | Cultural Bias |
| Added compensation other than money an employer gives his/her employees. | Benefits |
| Includes tuition reimbursement, special bonuses, special recognition, performance awards, and internal promotion programs. | Incentives |
| Standing up for what one believes in by showing confidence and authority. | Appropriate Assertiveness |
| The good working relationship among employees resulting from combined support, leadership, and cooperation. | Teamwork |
| A specific commitment made by a person or a group of people. | Agreement |
| A collective agreement reached by the members of a group. | Consensus |
Created by:
melinda.fornes
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