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A-RETAIL-2025-1.0

Retail Industry Fundamental - Vocab Words - 1 thru 30

QuestionAnswer
Account Takeover (ATO) Scenario: A teen tries to order sneakers online, but their account was hacked, and someone else already used it to buy headphones.
Active Listening Scenario: A customer says they need shoes for gym class, and the store worker listens carefully, asking follow-up questions to make sure they suggest the right pair.
Advertising Scenario: A clothing brand pays for a TikTok ad to show off their new fall hoodies.
Add-on Services Scenario: When buying a new laptop, the cashier asks if you’d like to add a 2-year warranty to protect it.
Alterations Scenario: A shopper buys jeans that are too long, so the store offers to hem them.
Americans with Disabilities Act Scenario: A clothing store adds ramps and wide aisles so customers in wheelchairs can shop easily.
Analytical Communication Style Scenario: A manager explains why a backpack is selling well by showing charts and numbers from last month’s sales.
Anti-theft Methods Scenario: A store installs security cameras and locks expensive headphones in display cases.
Asset Protection (Loss Prevention) Scenario: A store trains employees to check receipts at the exit to reduce theft.
At-will Employment Scenario: A cashier decides to leave their job to focus on school, and the store lets them quit without penalty.
Automated Fraud Scenario: A scammer uses fake credit card numbers made by a computer to buy video games online.
Audio Ads on Podcasts Scenario: While listening to your favorite podcast, you hear an ad for a new sports drink.
Available Inventory (On-hand) Scenario: A worker checks the stockroom and sees that only 5 PlayStation controllers are left to sell.
Average Customer Spend Scenario: A store figures out that most customers spend about $45 each time they visit.
Barcode Scenario: At checkout, the cashier scans the black-and-white lines on your bag of chips to ring up the price.
Body Language Cues Scenario: A shopper frowns and crosses their arms while listening to a sales pitch, showing they aren’t interested.
Bonuses Scenario: A shoe store gives its top sales team an extra $100 each for exceeding monthly sales goals.
Brand Promise Scenario: A sneaker company always promises customers comfort and durability in every pair of shoes they sell.
Breakaway Statements Scenario: A cashier says, "Thank you for shopping with us—next guest, I’ll be right with you," moving smoothly from one customer to the next.
Broadcast Advertising Scenario: A toy company airs a TV commercial during Saturday morning cartoons.
Bundle Pricing Scenario: A store sells a backpack, lunchbox, and water bottle together for $25 instead of $35 if bought separately.
Buying Scenario: A retail manager chooses which new brand of jeans to order for the store shelves.
Clientele Scenario: A beauty store’s regular shoppers who always come back for skincare products.
Closed-circuit Cameras Scenario: A store uses security cameras to monitor aisles and prevent shoplifting.
Closed-ended Questions Scenario: A cashier asks, "Would you like to sign up for our rewards card today—yes or no?"
Commission Scenario: A jewelry salesperson earns 5% of every ring they sell.
Company Brand Scenario: A tech store is known for being friendly, helpful, and selling reliable gadgets.
Company Culture Scenario: Employees at a clothing store treat each other like family and always greet customers with a smile.
Company Discount Scenario: An employee gets 25% off clothing at their store and also at partner brands.
Company Website Scenario: A shopper visits a retailer’s online site to check store hours and buy sneakers.
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