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Troubleshooting

QuestionAnswer
What is troubleshooting? A methodical process used to identify and fix problems in computer systems or software.
What is the first step in troubleshooting? Gather information about the issue.
What is the second step in troubleshooting? Clearly describe the problem by asking key questions.
What are examples of questions used to describe the problem? What are the symptoms? When/where does the problem occur? What are the conditions?
What is the third step in troubleshooting? Determine the cause using trial-and-error.
What is the fourth step of troubleshooting? Create a plan and test solutions.
What is the fifth step in troubleshooting? Implement the solution and test it.
What is the sixth step in troubleshooting? Analyze the results to ensure no new problems arise.
What is the final step in troubleshooting? Document the process for future reference.
What are hardware problems? Malfunctions of the physical and electromechanical components of a computer.
Name common hardware problems. System unit does not boot, no picture on display, printer not printing, wireless keyboard/ Mouse not responding, wireless connection not working, network cable unplugged error.
What are possible causes if the system unit does not boot? Loose power cable, faulty outlet, or hardware failure.
How do you fix a system that won’t boot? Reconnect cables, test the outlet, reboot after 30 seconds, call a technician if needed.
What are possible causes of no display on the monitor? Monitor in sleep mode, loose cable, or no power.
How do you fix a monitor with no picture? Turn it on, adjust brightness, check connections, ensure power cable is connected.
What causes a printer to not print? Loose cables, out of paper/toner, or paper jam.
How do you fix a non-printing printer? Reconnect cables, check toner/paper, remove jams, close any open printer doors.
What causes a wireless keyboard or mouse to stop working? Loose USB receiver, dirty battery contacts, or dead batteries.
How do you fix a non-working wireless keyboard/mouse? Reconnect the USB receiver, clean battery contacts, and replace batteries.
What causes wireless connection issues? Wireless radio off, no device in range, or wrong password.
How do you fix a wireless connection? Turn on the radio, move closer to the router, check the password.
What causes a “Network cable unplugged” error? Faulty network adapter or loose/faulty cable.
How do you fix a “Network cable unplugged” error? Restart the computer and check both ends of the cable.
Why is documenting the troubleshooting process important? It helps with future problems by keeping a record of what worked and what didn’t.
What method is used to determine the cause of a problem in troubleshooting? Trial-and-error.
Why should you start with the simplest possibilities when troubleshooting? To save time and quickly eliminate easy-to-fix problems.
What does analyzing results help you do in troubleshooting? Make sure the solution didn’t cause new problems.
What should you do if your printer has a paper jam? Carefully remove the jammed paper and restart the printer.
What should you do before replacing a printer cartridge? Check if the toner is really low or just improperly seated.
Why might your display still not work even if the monitor is on? There might be a loose VGA/HDMI connection or the brightness is turned down.
What should you do if your wireless mouse works but your keyboard doesn’t? Test the USB receiver, replace the keyboard batteries, or clean contacts.
How can you prevent many hardware problems before they happen? Regular maintenance, keeping cables secure, and using surge protectors.
Why is restarting a device often a first step in troubleshooting? It resets the system and clears temporary glitches.
Why is checking cable connections important in hardware issues? Loose cables are a common and easily fixable cause of hardware failure.
What tool might you use to test if a power outlet works? Plug in a known working device to see if it powers on.
Created by: Attasha
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