Busy. Please wait.
Log in with Clever

show password
Forgot Password?

Don't have an account?  Sign up 
Sign up using Clever

Username is available taken
show password

Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account.
Your email address is only used to allow you to reset your password. See our Privacy Policy and Terms of Service.

Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
Didn't know it?
click below
Knew it?
click below
Don't Know
Remaining cards (0)
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how


Pyramid CDC - SMARTNet Customer Service Review

Inventory Replenishment The process of automatic or manual ordering to meet product demands.
Inventory Life Cycle The process that starts when inventory arrives at the store, and ends when it leaves the store with a customer.
Inventory Shrinkage or Shrink The term used when there are fewer items in stock than in total inventory record, resulting from expired products, damage, theft and/or paperwork errors.
Inventory Tracking Systems Systems that specify the amount of inventory in the store or distribution center. Identify how much inventory was sold, track the price that each item was sold for, pass information to ordering systems, record product price reductions and more.
Invoice A written statement that contains information about a sale transaction. Invoices typically include information such as the price, number of products purchased, ect.
Job Description A written statement about a specific job, which may include details, such as the company name, job title, purpose of the position, job’s duties and responsibilities, scope of role, qualifications and requirements for the position, title of the role’s supervisor and the job’s working conditions.
Key Performance Indicator (KPI) Values used to measure performance, such as overall sales and customer retention levels. Examples of KPI that are often used in retail stores include
Keystone Pricing A pricing method in which a retailer simply doubles the cost of an item in order to determine its retail price.
Layaway A type of add-on service that allows customers to make an initial deposit on merchandise and then pay for the rest over a specific time.
Loss Leaders A pricing strategy in which items are sold at price below the retailer’s cost, with the goal of encouraging customers to visit the retailer to get the “loss leader” products, and then end up buying other items too.
Loss Prevention (Sometimes Referred to as Asset Protection) The branch of retail in charge of implementing action plans to reduce waste, breakage or theft and increase safety.
Loyalty and Rewards Programs Marketing programs that provide incentives to repeat customers who are loyal company brand shoppers. These programs generally use customers' personal information, purchase history and preferences to refine their product and service assortment, target promotions to consumer groups or individual customers and reward loyal shoppers.
Loyalty Fraud A type of ecommerce fraud in which thieves steal customer login information and then use it to access their retailer's loyal accounts. Once they have account access, thieves can often use customers’ loyalty points to make purchases for themselves.
Manufacturer Any entity that produces finished products.
Marketing The branch of retail in charge of developing strategies to promote a company’s brand and specific products and services.
Marketing Mix A combination of marketing tools and strategies that a retailer uses to influence customers to purchase its products.
Markdowns Reductions to the original selling price of items, done to encourage rapid sales.
Markup The amount of money that a retailer adds to its cost of a product to cover expenses and provide a profit.
Markup Pricing A pricing strategy that involves applying a predetermined margin rate to costs of all items in order to arrive at the price.
Merchandise (or Product) Physical goods that are bought and sold, such as food, clothes and household items.
Popular Business sets



Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!
"Know" box contains:
Time elapsed:
restart all cards