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Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer? Greet the customer and ask if he would like her assistance.
Sierra has taken initiative to create a new operations manual for the office. To gather accurate information for the manual, she decides to survey the staff to determine which procedures are currently used. Sierra is demonstrating: internal customer service.
A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer? Follow the established customer-service policy
Project tasks have been assigned to individual team members. Which action MOST hurts the potential success of the team? Focusing exclusively on individual roles.
Which of the following BEST describes contributing to the success of any team? Working collaboratively with others
allows you the opportunity to define your company's goals, ethics, culture, and norms for decision making. The mission statement
Which of the following is most closely related to the "culture" of an organization? Company values
The sometimes predictable fluctuations in economic activity of one company, such as employment and production, are referred to as: the business cycle.
What is the result of a large supply but a low demand for a particular product? surplus
. If you are interested in a promotion, which of the following is essential? Acquire and prove new industry knowledge.
You are concerned because you are 50 pounds overweight. A logical, short-term goal is to: lose 10 pounds in a month.
When applying for a job that has specific job requirements, you should clarify, emphasize, and elaborate on your ability to perform those tasks in your cover letter.
) A benefit to preparing and taking your own lunch to work is: it provides the opportunity to eat healthier.
An employer responds positively to Alice's application by calling and asking her to interview in person. Her parent can help her the most by asking her mock questions and giving feedback.
Professional trade organizations, classes/seminars, trade shows, and trade publications are used by businesses to obtain up-to-date information about the industry.
Simone is a corporate employee who is committed to continuous learning. What is the BEST way that Simone can show her commitment? Attending conferences to acquire new industry related knowledge
The goals of professional networking are to develop connections and advisors based on mutual needs/interests and trust.
Which question could violate laws aimed at achieving equal employment opportunities? What is your religion?
When writing resumes, why do employers prefer professional references over personal ones? Personal references can be biased.
Jill's company will reimburse staff for taking professional development courses, which tells Jill that the company values continuous learning.
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