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WRS 2
| Question | Answer |
|---|---|
| While working as a restaurant cashier, your friends come in to eat dinner. You should | treat them as you would any other customers |
| Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do? | Make other arrangements for your neighbor and stay to finish the project deadline |
| Even though Carla wants to view the updates on her social media accounts, she stays on task and waits for her scheduled break. Carla is demonstrating: | work ethic |
| Sylvia regularly stays after work to complete tasks. She demonstrates: | work ethic. |
| Your supervisor asks you to come in on Saturday to finish your marketing presentation because the client is coming in earlier than originally expected, on Monday morning. You already have weekend plans. What is the expectation? | Reschedule your plans. |
| . Hector did his work well but never did anything extra. Why is he consistently passed over for promotion? | He does not have a good work ethic |
| As an employee, employers assess your work ethic based on your: | attitude. |
| You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. You have already asked him to stop doing so. What should you do? | Remain calm and report the problem up the chain of command. |
| An angry coworker complains about the way you do your job. Your BEST response is to | remain calm and focused on a solution. |
| ) Which of the following strategies for dealing with conflict requires input from both sides to work through differences to find a win-win solution? | Negotiation |
| When resolving conflict, the main goal is to: | find middle ground or a win-win solution |
| At the conclusion of making a presentation to a large group, someone from the audience asks you a long, elaborate question. What is the best practice to use in order to answer the question effectively? | Restate the key question and ask if your understanding is correct. |
| What part of your speech sets the tone, gains trust, and gets the audience's attention? | Introduction |
| While waiting on customers, you notice an elderly woman looking at new computers. You should | treat her as you would any other customer. |
| Why is having cultural diversity on a company’s staff a good idea? | There is a broader range of talents, skills, and creativity. |
| ) All of the following are barriers to respecting diversity EXCEPT: | acceptance. |
| A customer-service worker, due to her religious beliefs, has refused to serve someone. What should that employee expect? | To be fired, reassigned, or demoted. |
| Teaching employees to manage conflict, to collaborate, and to understand cultural differences creates a work environment that supports: | diversity. |
| ) Being considerate of other people and cultures is an example of which workplace readiness skill? | Respect for diversity |
| While in the workplace, you meet a person with a disability. You should | treat the person with dignity and respect. |
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