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Habit 4 Study Guide
Question | Answer |
---|---|
First main point of the chapter? | Build effective relationships with people by working for their benefit as well as their own. |
Principles of the first main point? | Courage and consideration |
Win-Lose mentality | High on courage, low on consideration. Always trying to get ahead, stepping on others; prideful, wanting others to lose |
Lose-Win mentality | Low on courage, high on consideration; insecure, can’t stick up for self, let others take advantage; victim mentality, people pleaser |
Lose-Lose mentality | If you can’t win, nobody wins; vengeful; put others and yourself down; don’t care about others or yourself. |
Win-Win or No Deal | “We’re going to win together”; balances courage and consideration; takes proactive patience |
Second main point of the chapter | Making deposits in other people's emotional bank accounts |
How to make emotional deposits? | • Do small acts of kindness • Keep promises • Keep confidences • Be loyal to the absent • Set clear expectations • Apologize • Forgive |
When does it count that you have made a deposit? | When the other person sees it as such. Find out what deposits mean for THEM. |