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Habit 4 Study Guide

QuestionAnswer
First main point of the chapter? Build effective relationships with people by working for their benefit as well as their own.
Principles of the first main point? Courage and consideration
Win-Lose mentality High on courage, low on consideration. Always trying to get ahead, stepping on others; prideful, wanting others to lose
Lose-Win mentality Low on courage, high on consideration; insecure, can’t stick up for self, let others take advantage; victim mentality, people pleaser
Lose-Lose mentality If you can’t win, nobody wins; vengeful; put others and yourself down; don’t care about others or yourself.
Win-Win or No Deal “We’re going to win together”; balances courage and consideration; takes proactive patience
Second main point of the chapter Making deposits in other people's emotional bank accounts
How to make emotional deposits? • Do small acts of kindness • Keep promises • Keep confidences • Be loyal to the absent • Set clear expectations • Apologize • Forgive
When does it count that you have made a deposit? When the other person sees it as such. Find out what deposits mean for THEM.
Created by: BogdanaS
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