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Habit 4 Study Guide

Think Win-Win

TermDefinition
Balance Courage and Consideration I can build effective relationships with people by working for their benefit as well as my own
Win-Win Unless other people win with you, you don’t truly win (High Courage/High Consideration)
Win-Lose You believe that in order for you to win that means others have to lose (High Courage/Low Consideration)
Lose-Win You have a permanent victim mentality (Low Courage/High Consideration)
Lose-Lose If you are losing then everyone has to lose (Low Courage/Low Consideration)
Win-Win or No Deal You need to prioritize finishing with your peers; even if they slow you down it will be worth it to have them finish by your side
The Win-Win Mindset People who think win-win or no deal live by two principles: courage and consideration
Make Deposits in Other People’s Emotional Bank Accounts I can make deposits of kindness and helpfulness into other people’s Emotional Bank Accounts; when I do this, it’s easier to make new friends and build strong Relationships
Find Out What a Deposit Is for the Other Person Make sure the actions you take for people are actions that they feel benefit them
Do Small Acts of Kindness Even small acts of kindness can fill up people’s Emotional Bank Account; use kindness to build up and start relationships
Keep Promises Go through with your word or you can bankrupt the other person’s Emotional Bank Account
Keep Confidences Keep secrets if you are supposed to and do not spread rumors especially without confidence
Be Loyal to the Absent Even if you are talking about someone who is not there and they do not find out, it still speaks volume about your character
Set Clear Expectations Let people know your intentions for yourself and your expectations for them
Apologize If you are wrong then admit it, do not make excuses
Forgive Let things go to stop from hurting yourself
Created by: JessupOG
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