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ACT CH01
| Term | Definition |
|---|---|
| Adjusters | People who determine the value of what was destroyed or damaged by fire or other loss |
| Aftermarket parts | Non original equipment made by a manufacturer other than the auto maker |
| Auto recycler | Purchase damaged |
| Auto salvage yard | Buys wrecked vehicles and sells parts |
| Block sanded | A method of leveling out surface irregularities with a rubber sanding block and sandpaper |
| Body shop estimates | Written account of what a collision repair will include and how muc it will cost in materials and labor |
| Body technician | A person who repairs the body of a damaged vehicle |
| Claim | When an insured person suffers a loss and reports this loss to the insurance company |
| Claim center | A location where an insured can go to and make a claim. (Can be online) |
| Combination technicians | Performs all types of repairs on damaged vehicles |
| Comprehensive insurance | Insurance coverage that helps pay for losses due to theft |
| Deductible | The part of the repair cost that the customer pays out-of-pocket |
| Detailer | A person who carefully cleans repaired vehicles before delivery. Detailers may also apply decals and buff paint |
| Detailing | The systematic rejuvenation and protection of the various surfaces of a vehicle |
| Direct repair agreement | An arrangement between a collision repair shop and an insurance company |
| Estimator | A person who inspects collision damaged vehicles and then prepares time |
| Franchise body shop | A right given to an individual or group to market a company's goods or services within a certain territory or location (Maaco) |
| General automotive repair technician | Makes mechanical repairs to damaged vehicles such as replacing air conditioning |
| Independent body shop | A stand alone operation that is generally owned by one or two individuals |
| Insurance adjustor | A person who determine the value of the property destroyed or damaged by a covered hazard |
| Inter-industry Conference on Auto Body Repair (I-CAR) | An international nonprofit organization that trains professionals based on technical programs developed by the organization to reach all branches of the collision industry |
| Liability insurance | Insurance that pays for bodily injury and property damage |
| Mechanical aptitude | The ability to understand and use machines and tools |
| NATEF task list | List standards that a collision repair training program must teach in order to receive NATEF accreditation |
| National Automotive Technical Education Foundation (NATEF) | An independent nonprofit organization that evaluates technician training programs |
| National Institute for Automotive Service Excellence (ASE) | This nonprofit group works to improve the quality of vehicle repair and service by testing and certifying automotive professionals |
| Nonproduction jobs | Involves tasks that support production jobs such as writing estimates and obtaining parts. In production |
| Production job | The employee performs the actual repairs |
| OEM parts | Original equipment parts. Parts made by the manufacturer of the original part. |
| Office manager | Supervises the estimator and parts personnel. Responsible for releasing the repaired vehicle |
| Paintless dent repair technician | Involves pushing out |
| Roughing out | Removing extraneous material from a carving surface prior to refining |
| Splicing | A repair technique where the damaged portion of a panel is removed and only a portion of the full replacement panel is installed |
| Straightened | To take out the curves |
| Topcoat | What you see when you look at the vehicle. Must be extremely durable |
| Total Loss | A loss that exists when the cost to repair a damaged vehicle (or other property) equals or exceeds the value of the vehicle. |
| Undercoat | A coloring (opaque) applied to an area which |
| Used parts | rebuilt (reconditioned) parts |
| Wrecker operator | This person must have good people skills and knowledge of how to recover and tow vehicles |
| Automotive paint store employee | This person sells paint and supplies to body shops |
| Dealership body shops | Collision repair services offered at a dealership and often perform warranty work |
| Original equipment manufacturer | Parts that are made by the vehicle manufacturer or by the same company that supplied the part to the factory when the vehicle was built |
| Paint jobber | Also known as an automotive paint store employee |
| Painter | This person must be proficient in spray gun usage |
| Parts person | Responsible for ordering parts and supplies |
| Plastic body filler | Applied to the surface of the damaged panel to achieve the proper contour |
| Production manager | Responsible for keeping work flowing through the shop |
| Rebuilders | Technicians who buy |
| Refinish technician | This person must be proficient in spray gun usage |
| Shop foreman | Responsible for ordering parts |
| Shop owner | In charge of the shop. May be a technician or solely focused on the business |
| Specialty shops | Shops that include restoration |
| Structural technician | This person diagnoses and repairs structural damage |
| Tear down | Dismantling a vehicle to replace parts and access hidden damage |
Created by:
cvis
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