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Win-Lose "I am going to beat you no matter what"
Lose-Win "I always get stepped on"
Lose-Lose "If I am going down, you're coming with me"
Win-Win "We're going to win together"
courage and consideration matrix Win-Lose=High courage, low consideration Lose-Win=Low courage, high consideration Lose-Lose=Low courage, low consideration Win-Win=High courage, high consideration
8 ways to make deposits 1. find out what a deposit is for the other person 2. do small acts of kindness 3. keep promises 4. keep confidences 5. be loyal to the absent 6. set clear expectations 7. apologize 8. forgive
2 rules for making deposits 1. A deposit is only a deposit if the other person sees it as a deposit. 2. It can take one or more deposits to make up for one withdrawal.
Created by: melwadyka
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