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Telephone Etiqutte

CLS 115 Quiz

TermDefinition
1 Answer promptly
2 State your name and department
3 Be Helpful
4 Prioritize calls
5 Transfer/put on hold properly
6 Record important information
7 Know the laboratory's policies
8 Defuse/deescalate hostile situations
9 Assist everyone- find the right answer
Created by: nikidelaware
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