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Telephone Etiqutte
CLS 115 Quiz
Term | Definition |
---|---|
1 | Answer promptly |
2 | State your name and department |
3 | Be Helpful |
4 | Prioritize calls |
5 | Transfer/put on hold properly |
6 | Record important information |
7 | Know the laboratory's policies |
8 | Defuse/deescalate hostile situations |
9 | Assist everyone- find the right answer |