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CCC Tutorial 4

What is nonverbal communication? Everything that communicates a message but does not include words.
What are some types of nonverbal communication? •It includes apparent behaviors such as facial expressions, eyes, touching, and tone of voice, • as well as less obvious messages such as dress, posture and spatial distance between two or more people.
According to Hall, how much of our communication is accounted for by nonverbal communication? 65 % of our communication.
What is incongruent communication? It happens when the sender gives conflicting messages on verbal and nonverbal levels and the listener does not know which message to accept.
What part does physical appearance play in nonverbal communication? It is influenced by notions of male and female attractiveness varies across cultures
What part do facial expressions play in nonverbal communication? They can explain a lot about what's going on in one's mind.
What are the 6 basic emotions expressed through universal facial expressions? Happiness, sadness, disgust, surprise, angerand fear
What role does eye contact play in nonverbal communication? Insufficient or excessive eye contact can create communication barriers. In relationships, it serves to show intimacy, attention, and influence
What is proxemics? the study of space and distance in communication, which varies across cultures
What are Hall's 4 zones of space? • Intimate distance – 0 - 18 inches • Personal distance – 18 inches - 4 feet • Social distance – 4 - 12 feet • Public distance – 12 - 25 feet He found a Direct correlation between social standings and physical distances
What is haptics? study of the specific nonverbal behaviors involving touch
What are contact cultures? cultural groups in which people tend to stand close together and touch frequently when they interact
What are noncontact cultures? Cultural groups in which people tend to maintain more space and touch less often than people do in contact cultures
What are some examples of contact cultures? e.g. South America, Middle East and Southern Europe.
What are some examples of noncontact cultures? e.g. Great Britain, Japan
What is the role of body posture in nonverbal communication? Body posture have been considered as an expressive medium for ones personality, and as a means of communicating certain types of information to others.
What are gestures? Deliberate movements and signals that communicate meaning without words.
Do gestures vary across cultures? yes
What is paralinguistics? Aspects of spoken language that involve words.
What are the three categories of paralinguistics? Vocal characterizers, vocal qualifiers and vocal segregates.
What are vocal characterizers? things like yawning, laughing, crying and moaning
What are vocal qualifiers? elements as tone, tempo, rhythm, pitch and volume. for example, speaking rapidly and in a high pitch indicates excitement
What are vocal segregates? sounds as “uh-uh” or “mmmm,” noises which convey messages about internal feelings, such as dissent or pleasure.
How is silence used by various cultures? Cultural groups vary in the degree of emphasis placed on silence – which can be just as meaningful as language
Give two examples of how deception is communicated across cultures. – Jordanians – use blinking, touching body, gestures, blushing together with postures, hesitations, pace of speech – Americans – use shifting postures, hesitations and pace of speech
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