Question 1

ACD

Accepted Answer

Automatic Call Distributor

A telecommunications computer program that routes calls to the Travel Counselor with a specific skill who has been available to take calls for the longest period of time.

Question 2

ARC

Accepted Answer

Airlines Reporting Corporation

The governing body of the U.S. travel industry.

Question 3

BSP

Accepted Answer

Billing Settlement Plan

A division of IATA.  It serves the same capacity as ARC for countries other than the U.S.

Question 4

CD Number

Accepted Answer

Corporate Discount Number

Used frequently for hotel and car company discounts.

Question 5

ID Number

Accepted Answer

Identification Number

Usually applies to traveler's personal identification numbers (frequent traveler numbers) used for hotel and cars.

Question 6

DOT

Accepted Answer

Department of Transportation

A U.S. government agency responsible for regulating all aspects of domestic transportation (airlines, trucks, roadways, etc.)

Question 7

Confirmation

Accepted Answer

A number or document certifying that a passenger is holding a room, seat or other travel arrangement space.

Question 8

Corporate Travel

Accepted Answer

Any travel done for business purposes.  In the travel industry, corporate travel is also referred to as business travel or commercial travel.  The terms are interchangeable, however they all mean the same thing.

Question 9

Currency Code

Accepted Answer

A three-letter code for a monetary unit of a country.

Examples: USD (US Dollar), CAD (Canadian Dollar)

Question 10

Customs

Accepted Answer

The government agency responsible for inspecting, restricting, and/or imposing taxes on goods brought into or taken out of a country.

Question 11

DHS

Accepted Answer

Department of Homeland Security

A U.S. government agency responsible for protecting U.S. transportation systems and supervising the entry of people and goods into the United States.

Question 12

DOT

Accepted Answer

Department of Transportation

A U.S. government agency responsible for regulating all aspects of domestic transportation (airlines, trucks, roadways, etc.)

Question 13

Documents

Accepted Answer

Those paper items dealing with a Traveler’s trip.  Examples include tickets, ticket receipts, printed itinerary, etc.  Also referred to as ‘docs’.

Question 14

Elapsed Flying Time

Accepted Answer

The actual length of flight time.

Question 15

ETA

Accepted Answer

Estimated Time of Arrival

Question 16

ETD

Accepted Answer

Estimated Time of Departure

Question 17

FAA

Accepted Answer

Federal Aviation Administration

A U.S. government agency responsible for civil aviation.

Question 18

Flag Carrier

Accepted Answer

Usually refers to the one main airline in a foreign country that flies international routes.  (generally subsidized by the government)

Question 19

Gateway City

Accepted Answer

The last city of departure or the first city of arrival when traveling from one country to another.

Question 20

GDS

Accepted Answer

Global Distribution System

A computer system designed by various airlines to provide airline, car, hotel and other information to travel agencies. Example: Sabre, Apollo, Power Turbo

Question 21

GMT

Accepted Answer

Greenwich Mean Time

The reference point in Greenwich, England from which all other time zones are calculated.  Zero degrees longitude.

Question 22

IATA

Accepted Answer

International Air Transport Association

The trade association for the airline industry.

Question 23

IATAN

Accepted Answer

International Airlines Travel Agency Network

Made up of international airlines who determine procedures for travel agencies regarding international travel.

Question 24

International Dateline

Accepted Answer

The 180-degree line of longitude where the date changes when it is crossed (time zones).

If a traveler crosses the international dateline moving east, they subtract a day. If a traveler crosses moving west,  they add a day.

Question 25

Itinerary

Accepted Answer

A record of travel arrangements.  May include flights, hotels, rental cars, trains, cruises, etc.  Also referred to as reservation or booking. 

The client will normally receive their itinerary when CWT creates a reservation for them.

Question 26

PNR

Accepted Answer

Passenger Name Record

A computer record containing a passenger’s information as it pertains to a travel reservation. A PNR is a reservation that a travel counselor creates in their Global Distribution System (GDS).

Question 27

Proof of Citizenship

Accepted Answer

A document that verifies citizenship.  It may be a birth certificate, a passport or a certificate of naturalization.

Question 28

Reservation

Accepted Answer

An arrangement to have something (such as a flight or hotel room) held for one’s use.

Question 29

Surface Segment

Accepted Answer

A leg or portion of a trip that involves ground transportation rather than air (e.g. client is driving a portion of the trip as opposed to flying).

Question 30

TBA

Accepted Answer

To Be Assigned

Reservations may be confirmed but specific accommodations are not determined.

Question 31

Tourist Card

Accepted Answer

A document that allows a person to enter a country as required by certain governments (entry requirement for some countries)

Question 32

Trade Association

Accepted Answer

A governing body for the members of the travel industry.  
•	ARC		Airlines Reporting Corporation
•	BSP		Billing and Settlement Plan
•	IATA	         International Air Transport Association
•	IATAN         International Airlines Travel Agency Network

Question 33

Travel Agency

Accepted Answer

A business whose purpose is to sell travel to individuals and/or businesses.  They may specialize in a specific type of travel (cruises, adventure travel, etc.) or in the market they focus on (vacation, corporate, etc.)

Question 34

Travel Arranger

Accepted Answer

That individual who, in the corporate travel environment, makes arrangements for a Traveler. Also referred to as an Arranger (e.g. administrative assistant)

Question 35

Travel Counselor

Accepted Answer

An employee of a travel agency. These individuals tend to be the main point of contact with Travelers.

Question 36

Traveler(s)

Accepted Answer

That person who will be traveling on the reservation completed by the Travel Counselor. Travelers may call to make their own reservations, however in some cases they are not the caller (e.g. arranger calling to create the reservation).

Question 37

Vendor

Accepted Answer

The seller of a product or service. In the travel industry this may refer to airlines, rental cars, hotels, limousine companies, trains, etc. Example: Hilton Hotels would be a CWT vendor.

Question 38

TSA

Accepted Answer

Transportation Security Administration

The Transportation Security Administration is an agency of the U.S. Department of Homeland Security that has authority over the security of the traveling public in the United States,

Question 39

IROP

Accepted Answer

Irregular Operations (related to airlines). Refers to a situation in which a flight does not operate as planned, on schedule, is canceled, or has a change of equipment so that not all passengers can be accommodated.

Question 40

"Red Eye" Flight

Accepted Answer

A red-eye flight is any flight departing late at night and arriving early the next morning.

The term red-eye, common in North America, derives from the fatigue symptom of having red eyes, which can be caused or aggravated by late-night travel.

Travel Terms

Travel Industry Terms and Glossary

Question	Answer
ACD	Automatic Call Distributor A telecommunications computer program that routes calls to the Travel Counselor with a specific skill who has been available to take calls for the longest period of time.
ARC	Airlines Reporting Corporation The governing body of the U.S. travel industry.
BSP	Billing Settlement Plan A division of IATA. It serves the same capacity as ARC for countries other than the U.S.
CD Number	Corporate Discount Number Used frequently for hotel and car company discounts.
ID Number	Identification Number Usually applies to traveler's personal identification numbers (frequent traveler numbers) used for hotel and cars.
DOT	Department of Transportation A U.S. government agency responsible for regulating all aspects of domestic transportation (airlines, trucks, roadways, etc.)
Confirmation	A number or document certifying that a passenger is holding a room, seat or other travel arrangement space.
Corporate Travel	Any travel done for business purposes. In the travel industry, corporate travel is also referred to as business travel or commercial travel. The terms are interchangeable, however they all mean the same thing.
Currency Code	A three-letter code for a monetary unit of a country. Examples: USD (US Dollar), CAD (Canadian Dollar)
Customs	The government agency responsible for inspecting, restricting, and/or imposing taxes on goods brought into or taken out of a country.
DHS	Department of Homeland Security A U.S. government agency responsible for protecting U.S. transportation systems and supervising the entry of people and goods into the United States.
DOT	Department of Transportation A U.S. government agency responsible for regulating all aspects of domestic transportation (airlines, trucks, roadways, etc.)
Documents	Those paper items dealing with a Traveler’s trip. Examples include tickets, ticket receipts, printed itinerary, etc. Also referred to as ‘docs’.
Elapsed Flying Time	The actual length of flight time.
ETA	Estimated Time of Arrival
ETD	Estimated Time of Departure
FAA	Federal Aviation Administration A U.S. government agency responsible for civil aviation.
Flag Carrier	Usually refers to the one main airline in a foreign country that flies international routes. (generally subsidized by the government)
Gateway City	The last city of departure or the first city of arrival when traveling from one country to another.
GDS	Global Distribution System A computer system designed by various airlines to provide airline, car, hotel and other information to travel agencies. Example: Sabre, Apollo, Power Turbo
GMT	Greenwich Mean Time The reference point in Greenwich, England from which all other time zones are calculated. Zero degrees longitude.
IATA	International Air Transport Association The trade association for the airline industry.
IATAN	International Airlines Travel Agency Network Made up of international airlines who determine procedures for travel agencies regarding international travel.
International Dateline	The 180-degree line of longitude where the date changes when it is crossed (time zones). If a traveler crosses the international dateline moving east, they subtract a day. If a traveler crosses moving west, they add a day.
Itinerary	A record of travel arrangements. May include flights, hotels, rental cars, trains, cruises, etc. Also referred to as reservation or booking. The client will normally receive their itinerary when CWT creates a reservation for them.
PNR	Passenger Name Record A computer record containing a passenger’s information as it pertains to a travel reservation. A PNR is a reservation that a travel counselor creates in their Global Distribution System (GDS).
Proof of Citizenship	A document that verifies citizenship. It may be a birth certificate, a passport or a certificate of naturalization.
Reservation	An arrangement to have something (such as a flight or hotel room) held for one’s use.
Surface Segment	A leg or portion of a trip that involves ground transportation rather than air (e.g. client is driving a portion of the trip as opposed to flying).
TBA	To Be Assigned Reservations may be confirmed but specific accommodations are not determined.
Tourist Card	A document that allows a person to enter a country as required by certain governments (entry requirement for some countries)
Trade Association	A governing body for the members of the travel industry. • ARC Airlines Reporting Corporation • BSP Billing and Settlement Plan • IATA International Air Transport Association • IATAN International Airlines Travel Agency Network
Travel Agency	A business whose purpose is to sell travel to individuals and/or businesses. They may specialize in a specific type of travel (cruises, adventure travel, etc.) or in the market they focus on (vacation, corporate, etc.)
Travel Arranger	That individual who, in the corporate travel environment, makes arrangements for a Traveler. Also referred to as an Arranger (e.g. administrative assistant)
Travel Counselor	An employee of a travel agency. These individuals tend to be the main point of contact with Travelers.
Traveler(s)	That person who will be traveling on the reservation completed by the Travel Counselor. Travelers may call to make their own reservations, however in some cases they are not the caller (e.g. arranger calling to create the reservation).
Vendor	The seller of a product or service. In the travel industry this may refer to airlines, rental cars, hotels, limousine companies, trains, etc. Example: Hilton Hotels would be a CWT vendor.
TSA	Transportation Security Administration The Transportation Security Administration is an agency of the U.S. Department of Homeland Security that has authority over the security of the traveling public in the United States,
IROP	Irregular Operations (related to airlines). Refers to a situation in which a flight does not operate as planned, on schedule, is canceled, or has a change of equipment so that not all passengers can be accommodated.
"Red Eye" Flight	A red-eye flight is any flight departing late at night and arriving early the next morning. The term red-eye, common in North America, derives from the fatigue symptom of having red eyes, which can be caused or aggravated by late-night travel.

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