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Ch. 15
Office Managment
| Question | Answer |
|---|---|
| agenda | items of business to be addresses at a staff meeting |
| brainstorming | process in which individuals in a group offer ideas to solve a specified problem |
| constructive criticism | method of instruction that focuses on actions that can improve an employee's job performance rather than focusing on the negative aspects of the persons performance |
| external marketing | methods of informing people who have not been patients of the practice about the practice and its services |
| internal marketing | method used to stimulate business with existing patients through mailings and other means |
| job description | written description of the qualifications and duties of a position |
| policies and procedures manual | handbook that provides detailed info about regulations regarding tasks and how to preform the tasks |
| what are some qualities needed by an office manager | empower others, gain experience in multitude of tasks, have enthusiasm for her job, and work hard |
| what are the office manager's duties | creating/updating P&P, supervising office personnel and externship students, conduct staff meetings, purchase equipment and supplies, |
Created by:
rewebb
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